IT Technical Support - Global, Enterprise sized Organisation - REF 1013

Core Technical Experience:

1. All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
2. Experience of Server administration to include Windows Server 16, Remote Desktop Services and Active Directory in a corporate environment
3. Hands-on experience of LAN, WAN and VPN, troubleshooting and support on several implementations
4. Experience of support of core IT applications such as email, anti-virus, systems management, user provision and patch management
5. Proven track record of working in a support environment supporting multiple users across multiple locations

Additional Responsibilities:

1. Administering Microsoft Exchange 365 & Outlook
2. Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.)
3. Supporting and troubleshooting Anti-virus (MS Defender) Veritas BackupExec, etc.
4. Ability to support a wide range of desktop applications (e.g., MS Office 365, Project, Visio, etc.)
5. Developing image/software through Intune/SCCM
6. Experience of ITIL based call management system, e.g., FreshService
7. Basic understanding of managing hardware and software assets and control software register – full training will be given

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