Resident Liaison Officer (Customer Service)

We are an award-winning construction company with a proud reputation for delivering high-quality projects and outstanding customer service. To support our continued growth, we are expanding our Resident Liaison Team in areas across London. About the Role As a Resident Liaison Officer, you’ll be the first point of contact for residents whose homes we are working in. You’ll play a vital role in ensuring our works run smoothly while providing reassurance, clear communication, and exceptional service to residents throughout the process. Your responsibilities will include: * Acting as the main contact for residents and keeping them informed at every stage * Carrying out resident interviews, surveys, and home visits * Proactively updating residents on works progress * Handling and resolving queries, concerns, and complaints * Attending resident-related meetings as required About You We are looking for someone who is approachable, empathetic, and highly organised. You will have previous experience in customer-facing roles such as public service, retail, or care, and a genuine commitment to delivering excellent service. You will also bring: * Strong communication and interpersonal skills * The ability to build positive relationships with residents and colleagues * Good organisational skills with the ability to manage a busy workload * A calm and professional approach under pressure * A full UK driving licence and access to your own car (mileage reclaimable) What We Offer We value our people and reward their commitment. In return, you will receive: * Competitive pay: £30,000 starting salary + £4,000 car allowance * Generous leave: 26 days holiday + bank holidays * Comprehensive benefits: Healthcare, pension, staff discounts, and wellbeing initiatives * Career development: Ongoing training and professional growth opportunities * Rewards and recognition: Loyalty bonus, referral scheme (£2,000), long-service awards, and regular company social events * Additional perks: Treat days, well-being day, cycle-to-work scheme, enhanced family leave benefits, uniforms & PPE, free eye tests, flu jabs, and vaccinations Interviews Interviews will be held at our offices in Woodford Green, Essex, or via Microsoft Teams. Reference ID: RLO/OCT25