Patient Services & Sales Coordinator

Patient Services & Sales Coordinator 📍 Location: Solihull | 💼 Full Time: 37.5 hours (incl. some weekends) | 💰 £25,000 – £27,000 (DOE) Join my client’s team and make a difference in patient care! My client is seeking a confident, friendly, and proactive Patient Services & Sales Coordinator to be the welcoming face of their Solihull clinic. This is a fantastic opportunity to combine excellent customer service with sales and administration skills, supporting patients from their first enquiry through to post-treatment care. What You’ll Do: ✔️ Act as the first point of contact for patient enquiries – via phone, email, and online. ✔️ Convert inbound leads into bookings by promoting clinic services and building rapport. ✔️ Manage all patient appointments – bookings, cancellations, and updates. ✔️ Maintain accurate patient records and lead-tracking databases, including follow-up activity. ✔️ Collaborate with clinical and administrative teams to ensure a smooth, exceptional patient journey across both private and NHS services. ✔️ Stay informed on treatment options, pricing, offers, and consultant availability to guide patient decisions confidently. ✔️ Provide insights to the leadership team on patient trends, service opportunities, and promotional feedback. ✔️ Perform general administrative duties to ensure smooth clinic operations. What My Client is Looking For: ✨ A confident communicator with a professional and approachable manner ✨ Excellent organisational skills and attention to detail ✨ Sales-focused mindset with a passion for delivering top-tier patient service ✨ Previous experience in healthcare or a customer service role is preferred What’s On Offer: 🌟 Competitive salary of £25,000 – £27,000 (depending on experience) 🌟 37.5 hours per week – with some weekend work required (and compensated) 🌟 The chance to make a real impact on patients’ care journeys 🌟 A supportive, professional working environment