Chief of Staff (London)

We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time, they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 150+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

As Influencer continues to scale globally, we’re looking for a proactive and highly organised Chief of Staff to the CEO to drive executional excellence and central brand cohesion across the business. This role is not about creating strategy, but rather about ensuring its successful implementation. As a strategic partner to the executive leadership team, the Chief of Staff will support effective communication, decision-making, and alignment across functions and unblock, organise, and accelerate CEO-prioritised initiatives across departments. The role will also take ownership of global brand operations, ensuring cohesive and compliant execution of our core messaging, brand tone and visual identity in all internal and external facing communications. Additionally, this person will champion the creation of global disciplines, marketing efforts and functions, and ensure scalable structures are in place. This is a centralised role that sits outside the ELT but plays a key part in unblocking progress and ensuring alignment between the CEO’s office and the broader business.

What Success Looks Like:

• Consistent adoption of brand standards globally.
• Global brand voice reflected across owned social channels.
• Timely delivery of cross-functional initiatives.
• Increased internal visibility and clarity around CEO-led priorities.

Qualitative Outcomes in 12 Months:

• Global brand systems are unified and adopted across regions.
• Company social channels maintain a consistent tone, rhythm, and engagement.
• CEO is freed up from day-to-day brand execution.
• Cross-functional initiatives are consistently delivered on time with clear ownership.
• Key brand assets and messaging frameworks are maintained and used widely.

Executional Program Management & Operational Rhythm:

• Translate CEO and ELT strategies into actionable project plans and ensure follow-through.
• Track progress, identify blockers, and coordinate with stakeholders to remove obstacles.
• Improve internal workflows and cadence for recurring strategic priorities.
• Align leadership around consistent processes and expectations.
• Act as an information conduit between the CEO and the wider organisation.
• Champion the development of globally aligned disciplines in the internal and external expression of the Influencer brand.
• Create and document processes, playbooks, and operating rhythms that standardise how the brand is brought to life globally.
• Serve as the central point of accountability for global brand alignment across all regions.

Central Brand Operations:

• Own and maintain core brand assets: boilerplates, company bios, tone of voice, and visual direction.
• Oversight of centralised brand expressions including:

• Influencer website (in collaboration with regional teams to ensure it is aligned to brand guidelines and kept refreshed and up to date).
• Core brand narrative deck (core sales decks tend to be regionalised, but our globally aligned brand narrative and proposition needs oversight in partnership with regional leads to ensure it is refreshed and kept up to date).
• Master slide template deck.

Internal Communication & Cross-Functional Support:

• Help prepare internal updates, board materials, and team communications.
• Provide CEO support in meetings, including note-taking, follow-ups, and decision tracking.
• Ensure that high-priority workstreams are properly staffed, scoped, and delivered.

What you will need:

• 5+ years of experience in a brand, global marketing operations, or Chief of Staff-type role.
• Strong understanding of brand identity, social media, messaging systems, and executional consistency.
• Demonstrated ability to bring structure to ambiguous environments and manage complex projects end-to-end.
• Proven ability to work cross-functionally with product, marketing, commercial, and leadership teams.
• Experience working closely with executive leadership.
• Strong organisational and interpersonal skills with a bias for clarity, detail, and action.

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.