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- Tasks: Assist customers with their needs and manage daily operations in a vibrant workspace.
- Company: Join Regus, the world's largest workspace network, dedicated to enhancing work experiences.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
- Other info: Work closely with a supportive Community Manager and engage in networking events.
The predicted salary is between 24000 - 36000 £ per year.
Your job, your way. Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity: As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus: You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks? The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you: We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer: On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Franchise - Community Associate employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise - Community Associate
✨Tip Number 1
Familiarise yourself with Regus and their workspace solutions. Understanding their services and customer base will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your multitasking skills. As a Community Associate, you'll need to juggle various tasks simultaneously. Consider role-playing scenarios with friends or family to simulate the fast-paced environment you'll encounter.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully built relationships in previous roles. Be ready to discuss specific instances where you resolved customer issues effectively.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've had to adjust quickly to changing situations. This will highlight your ability to thrive in a dynamic work environment, which is crucial for the Community Associate role.
We think you need these skills to ace Franchise - Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and multitasking. Use specific examples that demonstrate your ability to manage multiple tasks and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention how your previous experiences align with the responsibilities of a Community Associate at Regus.
Showcase Your IT Skills: Since the role requires confidence in using MS Office and other IT packages, mention any relevant software skills you possess. Provide examples of how you've used these tools in past roles to enhance customer service.
Prepare for Potential Questions: Think about how you would handle various customer scenarios mentioned in the job description. Be ready to discuss your problem-solving approach and how you build relationships with customers during an interview.
How to prepare for a job interview at Regus
✨Showcase Your Multitasking Skills
As a Community Associate, you'll be juggling multiple tasks at once. During the interview, share examples of how you've successfully managed several responsibilities simultaneously in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Be prepared to discuss how you've built relationships with customers or colleagues in the past. Use specific examples to illustrate your ability to empathise and connect with people, as this is crucial for providing excellent service.
✨Demonstrate Problem-Solving Abilities
The job involves solving various customer issues. Think of instances where you've taken ownership of a problem and successfully resolved it. Highlight your proactive approach and creativity in finding solutions, as this will resonate well with the interviewers.
✨Familiarise Yourself with Regus
Before the interview, research Regus and its workspace network. Understanding their values and services will allow you to tailor your answers to align with their mission. Showing that you're knowledgeable about the company will impress the interviewers and demonstrate your genuine interest in the role.
