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- Tasks: Support clients and ensure smooth operations through effective communication and organisation.
- Company: Join a dynamic team focused on exceptional customer service and client success.
- Benefits: Enjoy hybrid working options and a collaborative work environment after probation.
- Why this job: Be a vital part of a team that values excellence and client relationships.
- Qualifications: 1+ years in customer service; strong communication and organisational skills required.
- Other info: Occasional travel may be needed; driving licence preferred for external meetings.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service? We’re looking for a Customer Service Coordinator who can act as a trusted point of contact for clients while supporting our Client Services team behind the scenes. In this role, you’ll help ensure every customer experience is smooth, professional, and impactful. From onboarding and reporting to coordinating communications, you’ll play a vital part in helping our clients thrive, freeing up our teams to focus on strategic growth.
The Customer Service Coordinator is responsible for a wide range of tasks that keep client operations running like clockwork. Your ability to stay organised, think proactively, and communicate effectively will be key. You’ll work closely with our Client Services, Sales, and Marketing teams, as well as liaise with suppliers and partners like Royal Mail.
Core Responsibilities- Client Support
- First-line response to client queries via phone, email, and chat and sending key updates such as delivery instructions and booking info
- Onboarding new clients and managing contract setup
- Assisting Account Managers and Sales during peak periods
- Operational Support
- Maintaining booking logs and accurate client records and producing client reports and insights to support retention, using HubSpot for data management and reporting
- Preparing and sending invoices, chasing payments, and processing purchase orders and supplier communications
- Managing assets, supporting marketing requests and helping with marketing outreach activities
- Handling Royal Mail requests, complaints, and user setups
- Contributing to e-commerce testing and development
- Team Collaboration
- Participating in team meetings and project support
- Assisting with onboarding Channel Partners
- Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period
Apply today and become a key part of a collaborative and client-focused team!
RequirementsWhat We’re Looking For- Behaviours & Skills:
- Self-motivated, organised, and committed to excellence
- A strong communicator with a confident and professional phone manner who builds trust and simplifies information
- Collaborative team player with a can-do attitude
- Detail-oriented with solid time management skills
- Commercial awareness and customer-centric mindset
- Skilled in MS Office (especially Excel and PowerPoint)
- Experience & Qualifications:
- Essential
- 1+ years in customer service
- 1+ years working with clients or within a professional team
- GCSEs (including English and Maths); A-Level/BTEC or equivalent
- Desirable
- Experience in the postal/logistics industry
- Familiarity with CRM tools (e.g. HubSpot)
- Advanced Excel skills
- Relevant professional qualifications
Additional Requirements: - Essential
- Occasional business travel may be required
- Flexible to work extra hours when needed
- Full UK driving licence (preferred for external meetings)
Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.
Customer Service Coordinator employer: Whistl
Contact Detail:
Whistl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with HubSpot and other CRM tools. Since the role involves managing client records and producing reports, having a solid understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. As a Customer Service Coordinator, you'll be the first point of contact for clients, so demonstrating a confident and professional phone manner is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will highlight your ability to stay organised and think proactively.
✨Tip Number 4
Research the postal/logistics industry and be ready to discuss any relevant experience you have. Understanding the nuances of this sector can set you apart from other candidates and demonstrate your commercial awareness.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in MS Office and CRM tools like HubSpot.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled client queries or contributed to team success in previous roles.
Highlight Relevant Experience: In your application, emphasise your experience working with clients and any roles where you demonstrated strong communication and organisational skills. This will show that you're a great fit for the Customer Service Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Whistl
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a client, as this will demonstrate your commitment to excellence.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, prepare to discuss how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised, such as task lists or project management software.
✨Communicate Clearly and Confidently
As a Customer Service Coordinator, effective communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing your previous roles and how they relate to the responsibilities of this position.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM tools like HubSpot or advanced Excel skills, be ready to discuss them in detail. If not, take some time to learn about these tools before the interview, as it shows initiative and readiness to adapt.
