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- Tasks: Manage customer hire enquiries and coordinate equipment deliveries while ensuring depot efficiency.
- Company: Join a dynamic team in Stoke on Trent, focused on providing top-notch hire services.
- Benefits: Enjoy free health scheme access, pension, 22 days leave plus your birthday off, and overtime opportunities.
- Why this job: Be part of a supportive team culture where you can grow and make a real impact.
- Qualifications: Full UK driving licence required; experience in hire roles preferred but training provided.
- Other info: Work Monday to Friday with occasional weekend overtime available.
The predicted salary is between 22000 - 29000 £ per year.
Reporting To: Divisional Director
Location: Stoke on Trent
Hours: 40 hours per week - Monday to Friday 7.30am until 16.30 pm. Overtime is occasionally available at weekends.
Salary: £26,250.00 plus overtime/bonus.
Benefits:
- Free access to Health Scheme
- Pension
- 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday.
Qualifications:
- Full UK Driving Licence is essential.
- Previous experience in a hire controller or depot-based role (plant/tool hire experience preferred) but not essential as training will be given.
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficient with computer use and basic IT systems.
- Ability to be a team player and work under pressure.
Responsibilities:
- Handle all customer hire enquiries via phone, email, and in person.
- Process hire orders, returns, and off hires accurately and efficiently.
- Coordinate with drivers and workshop staff to schedule equipment deliveries (some driving will be required).
- Maintain accurate records of stock levels, hire contracts and equipment availability.
- Help in the day to day running of the depot, ensuring operational efficiency.
- Ensure equipment is maintained, serviced, and presented to a high standard.
- Clean, service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained.
- Deputise, supervise, and support staff, fostering a positive and productive work environment.
- Carry out general housekeeping duties as required.
- Monitor health and safety compliance within the depot.
- Resolve customer issues promptly and professionally.
Locations
Hire Controller / Depot Supervisor employer: Recruitment Services UK
Contact Detail:
Recruitment Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller / Depot Supervisor
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the common equipment and services offered will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your organisational and multitasking skills. Consider scenarios where you've successfully managed multiple tasks or projects at once, as these examples will be valuable in showcasing your abilities to handle the demands of the role.
✨Tip Number 3
Prepare to discuss your customer service experience. Think of specific instances where you've resolved customer issues or improved their experience, as this will highlight your communication skills and ability to work under pressure.
✨Tip Number 4
If you have a full UK driving licence, make sure to mention it! Being able to drive is essential for this role, so emphasising your readiness to take on driving responsibilities can set you apart from other candidates.
We think you need these skills to ace Hire Controller / Depot Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hire controller or depot-based roles. Emphasise your organisational skills, customer service abilities, and any previous experience with plant or tool hire.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your ability to handle customer enquiries, coordinate deliveries, and maintain operational efficiency.
Showcase Your Skills: In your application, clearly demonstrate your strong communication skills and proficiency with IT systems. Provide examples of how you've successfully multitasked or worked under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Recruitment Services UK
✨Showcase Your Organisational Skills
As a Hire Controller, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously in previous roles.
✨Demonstrate Customer Service Excellence
This role requires excellent communication and customer service abilities. Think of instances where you've successfully resolved customer issues or improved customer satisfaction, and be ready to share those stories.
✨Familiarise Yourself with the Equipment
Even if you don't have direct experience in plant or tool hire, showing a basic understanding of the equipment involved can set you apart. Research common tools and machinery used in the industry to demonstrate your initiative.
✨Prepare for Teamwork Questions
Since the role involves supervising and supporting staff, be ready to discuss your experiences working in teams. Highlight how you've contributed to a positive work environment and handled any challenges that arose.
