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For Companies At a Glance
- Tasks: Assist customers via phone and chat, resolving queries and providing support.
- Company: Join a diverse team focused on delivering excellent customer service in a structured office environment.
- Benefits: Enjoy a competitive salary, no weekend shifts, and great office perks.
- Why this job: Perfect for retail pros seeking a stable, Monday-Friday role while utilising your people skills.
- Qualifications: Experience in retail or customer service; strong communication and problem-solving skills required.
- Other info: Work just one day a week in the office, with a focus on inclusivity and equal opportunity.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £25,000 - £26,000 + great benefits
No weekends! Office hours only
Worked in Retail? Ready for a Change?
If you're great with people, stay calm under pressure, and want to move into a more structured, office-based career - we want to hear from you!
This is the perfect opportunity for someone from a retail, hospitality, or customer service background who wants to move into a Monday-Friday role that still uses all the people skills you've built on the shop floor - just without the late nights and weekend shifts!
What You'll Be Doing:
- Handling inbound phone calls and live chat messages from customers
- Helping with product queries, order updates, and general support
- Logging interactions accurately on the CRM system
- Delivering a friendly, professional service every time
- Collaborating with your team to resolve issues quickly and positively
What We're Looking For:
- Experience in retail, hospitality or face-to-face customer service
- Confident communicator, both written and verbal
- A natural problem-solver with a positive, can-do attitude
- Keen to learn and grow in an office environment
- Comfortable using computers and navigating different systems
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Retail Support Advisor - Chat & Phone (1 day a week in office) employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Advisor - Chat & Phone (1 day a week in office)
✨Tip Number 1
Familiarise yourself with common customer service scenarios that you might encounter in this role. Think about how your retail experience can translate into handling phone calls and live chats effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. This will help you feel more confident when speaking to customers and ensure you can convey information clearly and professionally.
✨Tip Number 3
Research StudySmarter and understand our values and mission. Being able to articulate why you want to work with us and how you align with our goals can set you apart during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and customer service skills. Having specific stories ready can demonstrate your capability to handle the challenges of the role.
We think you need these skills to ace Retail Support Advisor - Chat & Phone (1 day a week in office)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail, hospitality, or customer service. Emphasise your communication skills and any relevant achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your background in retail has equipped you with the skills needed for a structured office environment, and express your eagerness to learn and grow.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your natural problem-solving abilities and positive attitude, which are key for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer support role.
How to prepare for a job interview at Huntress - Maidstone
✨Showcase Your People Skills
Since the role involves handling customer queries, it's essential to demonstrate your strong communication skills. Share examples from your retail or hospitality experience where you successfully resolved customer issues or provided exceptional service.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare responses that highlight your problem-solving abilities and how you would handle challenging situations calmly and professionally.
✨Familiarise Yourself with CRM Systems
As you'll be logging interactions on a CRM system, it’s beneficial to show your comfort with technology. If you have experience with any similar systems, mention it, or express your eagerness to learn quickly.
✨Emphasise Your Adaptability
Transitioning from retail to an office environment can be a big change. Highlight your adaptability and willingness to learn new processes, as well as your enthusiasm for a structured Monday-Friday role without late nights or weekends.
