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- Tasks: Join us as a Radiology Booking Officer, managing appointments and ensuring smooth operations.
- Company: Be part of a dedicated healthcare team in Chichester, making a difference every day.
- Benefits: Enjoy a competitive pay rate of £11.44ph and potential for extended work.
- Why this job: Gain valuable experience in healthcare while enhancing your communication and organisational skills.
- Qualifications: GCSEs or equivalent required; experience in reception or administration preferred.
- Other info: Work Monday to Friday, with occasional evening support needed.
Location: Chichester
Proposed start date: ASAP
Duration: 8 weeks with potential to extend
Band: 3
Pay Rates: £11.44ph – this will be paid directly by the client
Working Days and Hours: Monday to Friday, 8.30-17.00 – some days may require additional support into the evening.
Job Summary: To provide an efficient, high quality appointment reception and booking service across all the sections of the department. The job would be to ensure the smooth running of the reception and utilise appointing knowledge to maximise utilisation of all available appointments.
Duties:
- Work closely with the Administration Team Leader, clinical and non-clinical staff to contribute positively to the effectiveness and efficiency of the team.
- Ability to deal with all queries effectively in a sensitive manner from both Trust staff and general public, some of which may be complex. Communication may be via email or telephone involving staff, patients or relatives, GPs and other healthcare professionals.
- Communicate with patients in a sensitive, confidential and tactful manner; some of the issues can be of a complex and contentious nature.
- Attend regular team briefs and huddles and ensure any duties are carried out as requested.
- Cancel and rebook lists at short notice due to mechanical breakdown or unexpected last minute unavailability of staff.
- Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
- Interpret referrals ensuring that the patient is appropriately prepped and booked onto the correct list.
- Analyse and judge the urgency of referrals and bring them to the attention of the various Superintendents/Consultants within the department and expedite accordingly.
- To accurately use department computer systems, inputting data and retrieving information as necessary.
- To participate in the transfer and communication of Patient images via electronic processes.
- To contribute to and assist in Service improvement, developing and enhancing the overall imaging service to meet the continuing needs of the department and its users.
Essential Experience:
- Completion of GCSE’s or equivalent
- Competent using all Microsoft Packages
- Experience working in a reception or administration post, preferably in healthcare
- Comfortable and professional working with patients both over the phone and face to face
Desirable Experience:
- NHS experience
Personal Attributes:
- Good communication
- Able to work as part of a team
- Flexible attitude to work rotation
- Confidence to work on own initiative
- Able to plan work and set priorities
- Ability to concentrate for long periods maintaining accuracy
Radiology Booking Officer employer: Your World Recruitment Ltd
Contact Detail:
Your World Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Booking Officer
✨Tip Number 1
Familiarise yourself with the NHS structure and terminology. Understanding how the healthcare system operates, especially in radiology, will help you communicate effectively with both staff and patients.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive situations. Role-playing scenarios with friends or family can prepare you for the types of queries you might encounter in this role.
✨Tip Number 3
Get comfortable with Microsoft Office applications, especially Excel and Outlook. Being proficient in these tools will not only help you in your day-to-day tasks but also demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former Radiology Booking Officers if possible. They can provide insights into the role and share tips on how to excel in the position, which could give you an edge during the selection process.
We think you need these skills to ace Radiology Booking Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or administration, especially in healthcare settings. Emphasise your communication skills and any experience dealing with sensitive situations.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle queries sensitively and your experience with Microsoft packages. Show enthusiasm for contributing to the efficiency of the team.
Highlight Relevant Skills: In your application, focus on skills such as data input accuracy, patient communication, and teamwork. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Your World Recruitment Ltd
✨Showcase Your Communication Skills
As a Radiology Booking Officer, effective communication is key. Be prepared to demonstrate your ability to handle sensitive queries and communicate clearly with both staff and patients. Use examples from your past experiences to illustrate how you've successfully navigated complex situations.
✨Highlight Your Administrative Experience
Make sure to discuss your previous roles in reception or administration, especially in healthcare settings. Emphasise your familiarity with appointment systems and your ability to manage bookings efficiently, as this will be crucial for the role.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible attitude and the ability to work well within a team. Prepare to share instances where you adapted to changing circumstances or collaborated effectively with colleagues to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and decision-making skills, particularly regarding patient prioritisation and handling unexpected changes. Think of scenarios where you had to make quick decisions and be ready to explain your thought process.
