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- Tasks: Lead IT operations during Workday go-live, resolving issues and ensuring system stability.
- Company: Join a biopharmaceutical innovator focused on next-gen cancer therapies.
- Benefits: Enjoy a hybrid work model and gain valuable experience in a dynamic environment.
- Why this job: Be at the forefront of tech in healthcare, making a real impact on patient care.
- Qualifications: Strong Workday HCM knowledge and experience in post-launch support required.
- Other info: Contract position for 5 months with potential for future opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Hybrid: London Area, UK
Contract: 5 months
About our Client & the Role:
Our biopharmaceutical client is advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. They are seeking an experienced Workday Systems Operations Lead to manage post-go-live hyper care for our Workday HCM launch. This individual will serve as the central point of coordination for triaging and resolving issues, ensuring system stability, and managing day-to-day operational readiness across IT, HR, and vendors.
Key Responsibilities:
- Lead the day-to-day IT operations during Workday go-live hypercare period by coordinating across HR, IT and vendors.
- Triage incoming issues related to integrations, security, business processes, and configuration.
- Perform initial troubleshooting and resolve issues where possible.
- Work closely with HR, IT application teams, and vendors to drive timely resolution of issues.
- Ensure that hot fixes and urgent changes follow a clear review and approval path before deployment.
- Monitor and track key hyper care metrics such as onboarding/offboarding success rates, integration status, and system access issues.
- Maintain clear documentation of issues, resolutions, and decisions.
- Coordinate with Workday support and implementation partners to escalate and resolve critical problems.
- Proactively identify patterns in issues and propose longer-term solutions or improvements in the application backlog.
- Run daily stand-ups or war room meetings during the hypercare phase.
Qualifications:
- Strong understanding of Workday HCM modules, configuration, and integrations.
- Business Systems or Application support background, ideally in a fast-paced environment.
- Demonstrated experience managing post-launch support or hypercare for complex, cross-functional enterprise systems.
- Demonstrated experience supporting Workday integrations for benefits, payroll with third party vendors.
- Demonstrated experience managing vendors through implementation stabilization phases.
- Excellent judgment and communication skills; ability to route issues to the appropriate owner and ensure timely decisions.
Workday Go-Live IT Operations Manager employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workday Go-Live IT Operations Manager
✨Tip Number 1
Familiarise yourself with Workday HCM modules and their functionalities. Understanding the specifics of these modules will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals who have experience in Workday implementations or hypercare phases. Engaging with them can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves triaging and resolving issues, having specific examples ready that showcase your ability to handle complex situations will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and updates in Workday and its integrations. Showing that you are proactive about learning and adapting to new changes can impress hiring managers and demonstrate your commitment to the role.
We think you need these skills to ace Workday Go-Live IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Workday HCM modules and any relevant IT operations management roles. Use specific examples that demonstrate your ability to manage post-launch support and coordinate across teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the biopharmaceutical industry and how your skills align with the responsibilities of the Workday Go-Live IT Operations Manager role. Mention your experience in troubleshooting and resolving issues, as well as your ability to communicate effectively with various stakeholders.
Highlight Relevant Experience: When detailing your work history, focus on your experience with managing vendors and supporting Workday integrations. Be specific about the challenges you faced and how you overcame them, particularly in fast-paced environments.
Showcase Problem-Solving Skills: Provide examples of how you've proactively identified patterns in issues and proposed long-term solutions. This will demonstrate your analytical skills and your ability to improve operational readiness, which is crucial for this role.
How to prepare for a job interview at JobFlurry
✨Showcase Your Workday Knowledge
Make sure to highlight your understanding of Workday HCM modules and integrations during the interview. Be prepared to discuss specific examples of how you've managed post-launch support or hypercare in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves triaging and resolving issues, be ready to share instances where you've successfully troubleshot complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Abilities
Effective communication is key in this role. Prepare to discuss how you've coordinated with various teams, such as HR and IT, to ensure smooth operations. Highlight any experience you have in running meetings or stand-ups.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-time issues during the hypercare phase. Think about potential challenges you might face and how you would approach them, demonstrating your proactive problem-solving mindset.
