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For Companies At a Glance
- Tasks: Help customers with queries and complaints in a fast-paced call centre.
- Company: Join Percepta, a global leader in delivering exceptional customer experiences since 2000.
- Benefits: Enjoy hybrid work, 22+ days annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Make a real impact by providing first-class service and building lasting customer relationships.
- Qualifications: 2+ years in customer service, excellent communication skills, and a passion for helping others.
- Other info: Paid training provided, with opportunities for career growth in a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Location - Dunton, Essex, SS15
Full Time - Permanent (37.5 hours a week on a weekly rolling rota basis)
Hybrid - 2 days office/3 home
Onsite Training - Paid 5 week training induction and IT equipment provided.
Start Date - Monday 8th September 2025.
No sponsorship available – applicants must have the right to work in the UK.
Do you have Contact Centre experience, and understand why having a passion for providing first-class customer service is so important? Do you like owning and resolving customers' queries and complaints and being a single point of contact for your customers? Does helping others make you smile and give you a sense of satisfaction? If you’ve answered yes to the above and have:
- A minimum of 2 years’ Contact Centre/Customer Service experience.
- Single Point of Contact/Case Management experience.
- Excellent verbal and written communication skills.
- A passion for helping others.
This role could be for you!
This hybrid working role requires you to work in a busy and fast-paced inbound call centre based in Dunton, Essex. It offers a 5 week paid training induction, excellent benefits, and career progression.
What You’ll Be Doing
As a Customer Experience Specialist, working with our globally recognised provider of high-quality Automotive products and services, you will work with customers and prospective buyers to earn and retain their loyalty, suggesting the best solutions to answer their queries and resolve their concerns. We are dedicated to delivering an exceptional customer experience that starts with you discovering your customer’s needs and using your exceptional customer service, problem-solving, and investigation skills to find the best solution to resolve their concerns.
We welcome candidates from all backgrounds, with experience of delivering an outstanding customer experience with a focus on building relationships through end-to-end customer service.
During a Typical Day, You’ll
- Demonstrate strong people skills, showing compassion, empathy, and exceptional listening skills.
- Show strong communication, negotiating, and investigation skills.
- Be responsible for handling high-volume calls and emails (Inbound & Outbound).
- Act as a liaison between customer, Sales, Technical Hotline, PD, Warranty support, and dealership by following up to ensure customer satisfaction through effective case management.
- Exhibit strong follow-up and organisational skills, in both verbal and written communication.
- Be detail-oriented, self-motivated, and comfortable working in a fast-paced environment.
- Have a passion for building product knowledge and service support.
What You Bring To The Role
- Demonstrate a high level of trust and integrity.
- Excellent oral and written communication skills, with good command of grammar and punctuation.
- Excellent attention to detail and practices active listening skills.
- Strong customer service, interpersonal and relationship-building skills.
- Time management and ability to prioritise projects and customer need as well as working to a schedule.
- Conflict resolution skills - listen to the customer.
- Exercise good service and business judgment with the end goal of customer satisfaction.
- Resilience.
What You Can Expect
- 22 days Annual leave to start, increases by one day on the anniversary of your start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
- Private medical Insurance.
- Comprehensive travel insurance for you and your family in line with scheme rules.
- Discounted dental scheme.
- Discounts on new vehicles.
- Employee Assistance Program (EAP).
- Free eye test with money towards new prescription glasses.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
As a Percepta team member, you can expect:
- Culture of Service – to be treated like you are the customer from day one.
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions.
- Respect – a team that is accountable, dependable, and gives you their full attention.
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
- Career Growth – lots of learning opportunities for aspiring minds.
- Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Customer Experience Specialist (Automotive) employer: Percepta
Contact Detail:
Percepta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Automotive)
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific products and services offered by our company. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Role-playing common customer scenarios with a friend can help you refine your approach to handling difficult situations and showcasing your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of our company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 4
Prepare for potential interview questions by reflecting on your past experiences in customer service. Think about specific examples where you demonstrated resilience, conflict resolution, and exceptional customer care, as these are key traits we value.
We think you need these skills to ace Customer Experience Specialist (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and contact centres. Use specific examples that demonstrate your problem-solving skills and ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your experience as a single point of contact and how you’ve successfully resolved customer issues in the past.
Highlight Key Skills: In your application, emphasise your excellent verbal and written communication skills, attention to detail, and ability to work in a fast-paced environment. These are crucial for the Customer Experience Specialist role.
Showcase Your Values: Align your application with the values of the company. Mention how you embody teamwork, respect, and a proactive approach in your previous roles, as these qualities are important to the employer.
How to prepare for a job interview at Percepta
✨Showcase Your Customer Service Passion
Make sure to express your genuine passion for providing excellent customer service. Share specific examples from your previous roles where you went above and beyond to resolve customer issues, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers in the past, especially in high-pressure situations.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss instances where you've successfully resolved complex customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking skills.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your customer interaction skills. Practice handling common customer scenarios, focusing on empathy, active listening, and effective resolution strategies.
