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For Companies At a Glance
- Tasks: Provide exceptional customer support via phone and email, resolving issues and ensuring satisfaction.
- Company: Join a dynamic team in Brackley focused on delivering top-notch customer service.
- Benefits: Enjoy a competitive salary starting at £25,000+, full-time hours, and a supportive team environment.
- Why this job: This role offers a fast-paced environment where your communication skills can shine and make a difference.
- Qualifications: Previous office-based customer service experience and strong verbal and written communication skills required.
- Other info: Full-time position, Monday to Friday – perfect for those seeking stability and growth.
The predicted salary is between 25000 - 35000 £ per year.
Are you a customer-focused professional with previous office-based experience? Do you thrive in a fast-paced environment and have excellent communication skills via phone and email? If so, we want to hear from you!
About the Role
- Join our clients dynamic customer service team in Brackley, where you'll be responsible for:
- Providing top-notch customer support via phone and email
- Handling inquiries, resolving issues, and ensuring customer satisfaction
- Maintaining accurate records and working collaboratively with colleagues
What We're Looking For
- Previous office-based customer service experience
- Strong verbal and written communication skills
- A proactive and professional approach to customer interactions
What's on Offer
- Competitive salary starting at £25,000+ (depending on experience)
- A friendly, supportive team in an office-based role
- Full-time hours, Monday to Friday
If you are looking for a new CUSTOMER SERVICE role, why wait... APPLY NOW
Customer Service employer: Pertemps Banbury
Contact Detail:
Pertemps Banbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Research our company culture and values before your interview. Understanding what we stand for at StudySmarter will help you align your answers with our expectations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability and experience in a fast-paced environment.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since these are key aspects of the role, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. We value a supportive team environment, so expressing your willingness to work closely with colleagues and contribute positively to the team dynamic can make a great impression.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous office-based customer service experience. Use specific examples that demonstrate your communication skills and ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your proactive approach and professional demeanor make you a great fit for the role. Be sure to address the specific requirements mentioned in the job description.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully handled inquiries and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Banbury
✨Showcase Your Communication Skills
As a Customer Service Representative, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Prepare for Common Scenarios
Expect questions about how you would handle specific customer service scenarios. Think of examples from your previous experience where you successfully resolved issues or improved customer satisfaction. This will show that you can think on your feet and apply your knowledge in real situations.
✨Research the Company
Familiarise yourself with the company’s values, mission, and any recent news. This will not only help you tailor your answers but also show your genuine interest in the role and the organisation. It’s a great way to connect your skills to their needs.
✨Demonstrate a Proactive Attitude
Employers look for candidates who take initiative. Be prepared to discuss how you’ve gone above and beyond in previous roles to enhance customer experiences. Highlighting your proactive approach will set you apart from other candidates.
