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- Tasks: Support tenants with complex issues and develop effective resolution strategies.
- Company: Join Peaks & Plains Housing Trust, dedicated to providing quality homes and improving lives.
- Benefits: Enjoy flexible working hours, 28 days holiday, and a generous pension scheme.
- Why this job: Make a real impact in the community while working in a supportive and modern environment.
- Qualifications: Experience in managing sensitive tenancy cases and a strong understanding of vulnerable individuals' challenges.
- Other info: Embrace our core values and contribute to a positive workplace culture.
The predicted salary is between 25648 - 38472 £ per year.
Peaks & Plains Housing Trust has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
We are looking for a highly customer focused individual with experience of managing a caseload of complex and sensitive tenancy cases, including but not limited to hoarding, persistent property condition issues, access issues, and other multifaceted challenges. Your work will centre on working collaboratively with tenants, colleagues across the organisation and external partners to develop and implement effective strategies for resolution.
The successful candidate will have a strong understanding of the challenges faced by vulnerable individuals and the principles of person-centred support. You will also be a proactive, empathetic, and highly organised individual, with a strong problem-solving approach and a track record of achieving positive outcomes.
We can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Agile Working - flexible working hours with the opportunity for regular home working.
- Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%.
- Ongoing Training and development.
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- A state of the art modern office with a friendly working environment.
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too.
Tenancy Sustainment Officer employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by tenants in Macclesfield. Understanding local issues, such as housing conditions and community resources, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to tenancy support to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare examples of your past experiences dealing with complex tenancy cases. Be ready to discuss how you approached these situations, the strategies you implemented, and the outcomes achieved.
✨Tip Number 4
Showcase your empathy and problem-solving skills in conversations with potential employers. Use real-life scenarios to illustrate how you’ve successfully supported vulnerable individuals in the past.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Tenancy Sustainment Officer position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing complex tenancy cases. Provide specific examples of how you've successfully resolved issues similar to those mentioned in the job description.
Showcase Your Values: Peaks & Plains Housing Trust values are central to their mission. Make sure to reflect on how your personal values align with theirs, and include this in your application to demonstrate cultural fit.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Peaks and Plains Housing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the challenges faced by tenants, such as hoarding and property condition issues, so you can discuss how your experience aligns with these needs.
✨Showcase Your Empathy
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your empathetic approach. Prepare examples from your past experiences where you've successfully supported individuals through difficult situations.
✨Highlight Problem-Solving Skills
Be ready to discuss specific instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you achieved positive outcomes in challenging scenarios.
✨Align with Company Values
Research Peaks & Plains Housing Trust's values and think about how your personal values align with theirs. Be prepared to articulate this connection during the interview, as cultural fit is often just as important as skills and experience.
