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For Companies At a Glance
- Tasks: Travel to customer sites, provide service support, and identify new service opportunities.
- Company: Join a leading engineering manufacturer known for growth and innovation.
- Benefits: Enjoy a competitive salary, overtime pay, company car, laptop, phone, and pension scheme.
- Why this job: Be part of a proactive team making a real impact in aftersales services.
- Qualifications: Excellent customer service skills, motivation, communication skills, and a valid driving licence.
- Other info: Expect up to 80% travel, including UK and overseas assignments.
The predicted salary is between 36000 - 60000 £ per year.
Due to continued company growth and expansion, my client, a leading engineering manufacturer, is seeking a Field Service Engineer to join their team. This role will include up to 80% travel, of which approximately 50% will be UK travel and 30% overseas. As well as a competitive basic salary, the role offers overtime at enhanced rates, a company car, laptop, and phone, as well as the opportunity to join their company contribution pension scheme.
Purpose of Role: Provide off-site customer service support to all known clients. To be part of a proactive team that delivers significant growth in Aftersales revenues and profit in line with Group objectives.
Key Responsibilities/Activities:
- Visit customer sites to provide service cover on installations/commissioning
- Spend in excess of 70% of working time on field-based activities
- Provide follow-up reporting after all visits and seek to identify other service opportunities
- Provide support to the Group Applications team during Machine installation
- The role includes working off-site for extended periods in the UK and overseas
- Other duties as may be required
Competencies/Skills:
- Excellent customer service skills with the ability to build proactive relationships
- Highly motivated
- Independent
- Excellent communication skills at all levels
- Computer literate
- Electrical programming and diagnostic skills (preferred)
- Up to date driving licence and passport
Field Service Engineer employer: Technique Recruitment Solutions
Contact Detail:
Technique Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to highlight your customer service skills during any conversations or interviews. Since the role requires building proactive relationships with clients, demonstrating your ability to connect and communicate effectively will set you apart.
✨Tip Number 2
Familiarise yourself with the company's products and services before applying. This knowledge will not only help you in discussions but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your experience with field-based work and how you've managed travel in previous roles. Being able to articulate your adaptability and independence in various environments will be crucial.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your customer service skills, technical expertise, and any previous field-based work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention specific experiences that demonstrate your ability to build relationships and provide excellent customer service, as well as your willingness to travel.
Highlight Technical Skills: If you have electrical programming and diagnostic skills, be sure to mention them prominently in your application. This is a preferred competency for the role and can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Technique Recruitment Solutions
✨Showcase Your Customer Service Skills
As a Field Service Engineer, excellent customer service is key. Be prepared to share examples of how you've built relationships with clients in the past and how you handled any challenges that arose.
✨Demonstrate Technical Knowledge
Since the role involves electrical programming and diagnostics, brush up on relevant technical skills. Be ready to discuss your experience with similar systems and how you approach troubleshooting.
✨Highlight Your Independence and Motivation
This position requires a self-motivated individual who can work independently. Share instances where you've taken initiative or led projects without direct supervision to illustrate your capability.
✨Prepare for Travel Discussions
With up to 80% travel involved, be ready to discuss your flexibility and willingness to travel both within the UK and overseas. Mention any previous experiences that demonstrate your adaptability in different environments.
