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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge in a dynamic retail environment.
- Company: Join Selfridges, a leading luxury department store known for its innovative shopping experience.
- Benefits: Enjoy flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Be part of a passionate team, inspire others, and build lasting customer relationships.
- Qualifications: Curiosity to learn, strong communication skills, and a passion for fragrance are essential.
- Other info: This role requires adaptability and may involve working across different departments.
The predicted salary is between 30000 - 42000 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) Fragrance employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) Fragrance
✨Tip Number 1
Familiarise yourself with the fragrance market and Selfridges' offerings. Understanding the latest trends and popular brands will help you engage in meaningful conversations during interviews and showcase your passion for the role.
✨Tip Number 2
Network with current or former employees of Selfridges, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in customer service and sales. Be ready to share specific examples of how you've successfully managed customer relationships and driven sales in previous roles, as this is crucial for the Brand Specialist position.
✨Tip Number 4
Showcase your leadership skills by discussing any experiences where you've motivated or trained a team. Highlighting your ability to inspire others will align well with the expectations of a supervisor role at Selfridges.
We think you need these skills to ace Brand Specialist (Supervisor) Fragrance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the fragrance or retail sector. Use keywords from the job description to demonstrate your fit for the Brand Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fragrances and your ability to deliver exceptional customer service. Mention specific examples of how you've motivated colleagues or improved sales in previous roles.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively trained others or shared product knowledge to enhance team performance and customer satisfaction.
Highlight Your Flexibility: Demonstrate your adaptability by mentioning experiences where you've successfully handled varying tasks or worked across different departments. This will show that you're ready to meet the dynamic challenges of the role.
How to prepare for a job interview at Selfridges
✨Show Your Passion for Fragrance
Make sure to express your enthusiasm for the fragrance industry during the interview. Share your knowledge about different scents, brands, and trends, as this will demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Be ready to discuss how you would handle various customer service situations. Think of examples where you've successfully resolved complaints or created memorable experiences for customers, as this aligns with the expectations of the Brand Specialist role.
✨Highlight Your Team Collaboration Skills
Since the role requires motivating and training colleagues, be prepared to share examples of how you've worked effectively in a team. Discuss any experiences where you've inspired others or contributed to a collaborative environment.
✨Demonstrate Your Sales Acumen
Familiarise yourself with sales metrics and targets, as these are crucial for the position. Be ready to discuss how you've met or exceeded sales goals in the past, and show your eagerness to learn more about data-driven performance.
