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For Companies At a Glance
- Tasks: Engage with customers, confirm orders, and promote telecom services.
- Company: Join a trusted telecom provider delivering excellence since 2011.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team culture.
- Why this job: Perfect for those passionate about customer service and making a difference.
- Qualifications: Strong communication skills and some customer service experience preferred.
- Other info: Part-time role with the chance to grow within a dynamic environment.
Quest Employment are looking for an experienced Customer service person to join our clients telecoms/ broadband team based in Luton. The company promotes delivering excellence services of landline and broadband across the UK since 2011. As they continue to grow, they are looking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service and enjoy engaging with people, we want to hear from you!
Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be to connect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. You'll confirm details, provide friendly support, encourage customer satisfaction, and help drive sales — including upselling additional services and promoting long-term customer loyalty.
What You'll Do:
- Call customers who've received order confirmation letters to confirm details and gain their agreement to proceed
- Act as a helpful point of contact to support smooth onboarding and answer any immediate queries
- Promote customer retention through friendly engagement and solution-oriented service
- Identify opportunities to upsell our full range of telecom products and services
- Handle inbound support calls and log issues clearly in our system
- Escalate complex issues to our 2nd-line support team as needed
- Maintain accurate customer records using CRM tools
- Work independently and manage time efficiently in a dynamic environment
What You'll Bring:
- Excellent verbal communication and interpersonal skills
- Confidence to handle both customer support and sales calls
- Experience in retention and upselling strategies
- Calm, friendly, and professional phone manner
- Previous experience in customer service, telesales, or support (preferred)
- Good computer literacy and ability to work with CRM systems
Working Hours: Part-time with flexible working hours
Why Join this company?
- Supportive and growing team environment
- Opportunities for training and career development
- Be part of a company with over a decade of trusted service
Part-Time Customer Engagement & Support Representative employer: Quest Employment
Contact Detail:
Quest Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Engagement & Support Representative
✨Tip Number 1
Familiarise yourself with the telecoms industry and the specific services offered by the company. Understanding their products will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your verbal communication skills, especially in a customer service context. Role-playing common customer scenarios can boost your confidence and prepare you for handling various customer interactions smoothly.
✨Tip Number 3
Showcase your ability to upsell by preparing examples of how you've successfully done this in previous roles. Be ready to discuss your strategies for promoting additional services during the interview.
✨Tip Number 4
Research the company's values and culture to align your responses during the interview. Demonstrating that you share their commitment to customer satisfaction will make you a more appealing candidate.
We think you need these skills to ace Part-Time Customer Engagement & Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, telesales, or support. Use specific examples that demonstrate your communication skills and ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer engagement and how your previous experiences align with the responsibilities of the position.
Highlight Relevant Skills: In your application, emphasise your verbal communication skills, experience with CRM systems, and any successful upselling strategies you've implemented in past roles. This will show you understand the key requirements of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Quest Employment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent support.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or upselling products. Think of scenarios from your past experience where you successfully resolved issues or increased sales, and be ready to discuss these in detail.
✨Familiarise Yourself with the Company
Research Quest Employment and their client’s telecom services before the interview. Understanding their values, products, and customer base will allow you to tailor your responses and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. During the interview, focus on maintaining a friendly tone and engaging with the interviewer, as this will reflect your ability to connect with customers.
