Senior Cloud Analytics Operations Engineer

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to improving the product.

We analyze and mitigate production incidents raised to the development team, take a step back to see the overall picture, propose enhancements to the product and incident management process to:

• Reduce the number of incidents
• Reduce the time to resolution
• Improve Oracle Support capabilities to find solutions by themselves
• Improve customers' capabilities to avoid the issue or find solutions themselves
• Improve application performance
• Improve integration between FDI and other Oracle products

We also create POCs to prove the validity of our enhancement propositions. The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

Candidate must be a Citizen of the United Kingdom and must maintain UK National Status. We have a minimum bar for this role to either have or gain security clearance for Federal Government work. Clearance is a requirement for this position. Required to participate in on-call rotations to support UK Government Cloud. On-call 24x7 rotations scheduled on-call for weekly shifts. The shift is 7 days, so over the weekend and during holidays for after business hours or weekends will be managed as per the pertinent Oracle UK Processes and Policies.

This role requires UK Personnel meeting minimum requirements. Detailed below:

• UK Nationals who are eligible to support UK Government Environments can only apply for this role.
• UK Nationals are individuals who hold at least one of the following government-issued documents:

• Validate UK Passport
• UK Birth Certificate
• UK Naturalization Certificate

Responsibilities:

• Understand customer requirements and propose potential solutions.
• Analyze incidents, mitigate them, and propose product enhancements.
• Analyze performance issues to find short-term solutions and long-term product enhancements.
• Implement Proof of Concept of potential enhancements.
• Collaborate with teams in multiple time zones.
• Monitor and maintain security measures to protect against threats and ensure compliance.
• Participate in 24x7 on-call rotation and provide technical assistance to manage production incidents for Oracle Analytics Data Intelligence service.
• Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs.
• Troubleshoot, repair, and document service issues.
• Perform root cause analysis on defects and outages and prevent recurrences.

Primary Skills:

• Must possess around 4 years of experience.
• Must have experience with Oracle Analytics.
• Must have a robust knowledge of Analytics RPD design, development, and deployment.
• Understanding of BI/data warehouse analysis, design, development, and testing.

Desirable Skills:

• Ability to write and communicate clearly and effectively.
• Experience with Fusion Data Intelligence.
• Experience with Fusion Applications (ERP/HCM/SCM/CX).
• Certified on FDI, OAC and ADW.

About Us:

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.