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- Tasks: Provide top-notch customer service and technical support for GROHE products.
- Company: Join GROHE UK, a leading brand in premium bathroom solutions.
- Benefits: Enjoy flexible working options and comprehensive training opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: No specific experience required; just a passion for learning and helping others.
- Other info: Applications close on 12/07/2024, so don't miss out!
The predicted salary is between 28800 - 43200 £ per year.
Primary Responsibilities:
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails.
- Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
- Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately.
- Identify necessary spare parts and dispatching, along with an engineer if needed.
- Give accurate specification advice to customers of differing technical expertise understanding GROHE’s product portfolio to offer a complete service (training provided).
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
- Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
Warranty:
- Pro-actively manage new and existing warranty claims.
- Check progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administration of warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers' expectations with also providing cost-effective solutions to ensure we deliver our warranty budget.
General Company:
- Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- Undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell benefits of GROHE products within defined boundaries.
Key Deliverables:
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound service cases within the defined SLA.
- Deliver service quality targets.
Technical Service Co-Ordinator employer: Grohe AG
Contact Detail:
Grohe AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with GROHE's product portfolio before your interview. Understanding the technical specifications and common issues will help you answer questions confidently and demonstrate your commitment to customer service.
✨Tip Number 2
Practice handling hypothetical customer service scenarios. Think about how you would approach technical questions or warranty claims, as this role requires a balance of technical knowledge and customer interaction skills.
✨Tip Number 3
Showcase your ability to learn quickly by discussing any relevant training or self-learning experiences. This will highlight your readiness to engage with the ongoing training provided by GROHE.
✨Tip Number 4
Prepare to discuss your experience in managing customer expectations and providing cost-effective solutions. This is crucial for the role, so think of examples where you've successfully balanced customer satisfaction with budget considerations.
We think you need these skills to ace Technical Service Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Service Co-Ordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or technical support roles. Mention specific examples where you've successfully handled customer inquiries or resolved technical issues.
Showcase Your Knowledge of GROHE Products: Demonstrate your understanding of GROHE's product portfolio in your application. If you have prior knowledge or experience with similar products, be sure to mention it, as this will show your readiness for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Make sure to address how you can contribute to providing first-class customer service and managing warranty claims effectively.
How to prepare for a job interview at Grohe AG
✨Know the Product Portfolio
Familiarise yourself with GROHE's product range before the interview. Understanding the specifications and features of their products will help you answer technical questions confidently and demonstrate your commitment to the role.
✨Practice Customer Service Scenarios
Prepare for role-play scenarios that may arise during the interview. Think about how you would handle difficult customer interactions or technical queries, as this position requires excellent customer service skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss examples from your past experiences where you've successfully resolved issues or managed warranty claims. Highlight your analytical skills and ability to provide cost-effective solutions.
✨Emphasise Continuous Learning
Express your enthusiasm for ongoing training and self-learning. Mention any relevant courses or certifications you've completed, and show that you're eager to develop your knowledge of GROHE products further.
