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- Tasks: Support IT systems and provide 1st/2nd line assistance to users.
- Company: Join a leading UK food producer committed to innovation and technology.
- Benefits: Enjoy a competitive salary, holiday allowance, pension scheme, and development opportunities.
- Why this job: Be part of a forward-thinking team that values collaboration and continuous improvement.
- Qualifications: Experience in desktop support, strong communication skills, and knowledge of various IT systems required.
- Other info: Full-time role with some travel and on-call duties; site-based in Hull.
The predicted salary is between 28000 - 36000 £ per year.
Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. This full-time role goes beyond ticket resolution-you'll support a wide range of technologies while championing collaboration, mentoring, and continuous improvement. Some travel and participation in an on-call rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday).
Key Responsibilities:
- Provide 1st/2nd line support via phone, service desk and in person
- Troubleshoot Windows OS/applications
- Good knowledge of Cisco, Meraki, Fortinet networks
- Experience with Azure, Intune, Active Directory
- SQL (basic tasks), Hyper V, Rubrik Cyber security tools
- Assist in rollouts and upgrades across multiple sites
Requirements:
- Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise)
- Good language and communication skills
- Windows OS, Cisco/Meraki/Fortinet, Azure/Intune
- Active Directory/Office 365 Rubrik, Hyper V, SQL basics
- Excellent problem-solving and customer service
- Ability to work as part of a team
Desirable:
- Certifications (e.g., A+, Microsoft, ITIL)
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Knowledge of automation or scripting a plus
The Package:
If successful our client is offering a salary between 35,000 - 45,000 per annum, favourable holiday allowance, company contributed pension scheme, development opportunities, plus many more.
How to Apply:
If you are interested in hearing more about this IT service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
IT Service Desk Engineer - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Azure, and Fortinet. Having hands-on experience or even just a solid understanding of these systems will help you stand out during discussions.
✨Tip Number 2
Show your passion for continuous professional development by discussing any relevant certifications or training you've completed. This demonstrates your commitment to growth and aligns with the company's focus on innovation.
✨Tip Number 3
Prepare to discuss your problem-solving skills and customer service experience in detail. Think of specific examples where you've successfully resolved issues or improved processes, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Service Desk Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer or in Technical Support. Emphasise your skills with Windows OS, Cisco, Azure, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for continuous professional development and your innovative approach to technology. Mention specific examples of how you've contributed to team success in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively solved technical issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
Show Enthusiasm for Collaboration: Express your eagerness to work as part of a team and your commitment to mentoring others. This aligns with the company's focus on collaboration and continuous improvement.
How to prepare for a job interview at Principal IT
✨Show Your Passion for Technology
Make sure to express your enthusiasm for new technologies and continuous professional development. Share examples of how you've incorporated innovative solutions in past roles, as this aligns with what the company is looking for.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot issues, particularly with Windows OS or networking tools like Cisco and Meraki. Highlight your approach to problem-solving and how you ensure customer satisfaction.
✨Familiarise Yourself with Their Tools
Research the ITSM tools mentioned in the job description, such as ServiceNow or Jira. Being able to discuss your experience or knowledge of these tools will show that you're proactive and ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company's future strategy. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
