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- Tasks: Support pub operations with billing, customer service, and administrative tasks.
- Company: Join HEINEKEN UK, a leader in brewing great beers and ciders.
- Benefits: Enjoy an annual bonus, private healthcare, 35 days holiday, and free drinks!
- Why this job: Be part of a dynamic team with opportunities for growth and development.
- Qualifications: Detail-oriented, organised, and proficient in Microsoft Office; customer experience is a plus.
- Other info: Flexible office days and a supportive environment for learning and development.
The predicted salary is between 24600 - 26400 ÂŁ per year.
Function: Star Pubs
Location: St Andrews Square, Edinburgh
Salary: ÂŁ24,600 - ÂŁ26,400 per annum
Contract: 12 Month Fixed Term Contract
Closing date: Tuesday 15th July 2025.
Are you looking for your next chapter at HEINEKEN UK? You already know that we make great beers and ciders, well we also offer exciting and dynamic careers! We have a fantastic opportunity available, as a Pub Operations Executive.
About the role
We’re thrilled to announce an exciting opportunity within the Customer and Supplier Billing team for an enthusiastic and dedicated colleague. As part of this role, you will report directly to the Pub Operations Manager and collaborate closely with a committed team to deliver exceptional administrative support to our operations. The customer & supplier billing team plays a pivotal role in managing tenant accounts with precision, ensuring accuracy in billing and payments. Your responsibilities will include handling rental discounts, increases, and promotional credits, as well as ensuring that all requests align with our commercial policy. You’ll oversee the team mailboxes, ensuring timely responses under our Service Level Agreement (SLA). Additionally, you’ll provide outstanding customer service to our stakeholders and customers when they contact the business.
Who we’re looking for
We’re looking for someone with a keen eye for detail and the ability to manage a substantial workload through effective organisation. You should be adept at building meaningful relationships and experienced in communicating effectively with both internal and external stakeholders. Experience working with customers and managing systems would be beneficial in this role. Proficiency in Microsoft Office packages (Excel, Word, PowerPoint) is essential, as is a willingness to learn and seek out opportunities for process improvement. At HEINEKEN, we value learning and growth, and we believe there is ample opportunity for development in this role. We recognise that you may bring unique experiences that aren’t listed here – we value a thirst for learning and development, so don’t worry if you don’t tick every box listed.
Our Benefits:
- An annual bonus
- Company funded Private Medical Healthcare
- Double matched pension (up to 10%)
- 35 days holiday
- A monthly case of our delicious ciders and beers!
- Comprehensive Opportunities to develop - we’ve just launched our Star Skills Playbook which has a comprehensive development programme for every role in Star Pubs - the world is your oyster once you join!
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating face to face when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.
The application
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert. Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay! If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
This role is offered on Standard HEINEKEN Terms and Conditions. For the avoidance of doubt, this includes our standard notice periods and discretionary sick pay terms (added to our Absence Policy on 1 November 2014).
Apply today to discover Your Future, Untapped.
Pub Operations Executive employer: The HEINEKEN Company
Contact Detail:
The HEINEKEN Company Recruiting Team
recruitment@heineken.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Operations Executive
✨Tip Number 1
Familiarise yourself with HEINEKEN's values and mission. Understanding their commitment to 'brew the Joy of True Togetherness' will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of HEINEKEN, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare specific examples of how you've demonstrated attention to detail and effective organisation in previous roles. This will be crucial in showcasing your ability to manage the substantial workload mentioned in the job description.
✨Tip Number 4
Research common challenges faced in customer and supplier billing roles. Being able to discuss these challenges and potential solutions during your interview will demonstrate your proactive mindset and readiness for the role.
We think you need these skills to ace Pub Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Pub Operations Executive position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to manage workloads and build relationships with stakeholders. Make sure to mention your proficiency in Microsoft Office and any relevant systems you've worked with.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you’re applying for.
How to prepare for a job interview at The HEINEKEN Company
✨Show Your Attention to Detail
As a Pub Operations Executive, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you successfully managed complex tasks or ensured accuracy in billing and payments.
✨Demonstrate Your Customer Service Skills
This role involves providing outstanding customer service. Think of specific instances where you effectively communicated with customers or stakeholders, and be ready to share how you resolved any issues that arose.
✨Highlight Your Organisational Abilities
With a substantial workload expected, showcasing your organisational skills is key. Prepare to explain how you prioritise tasks and manage your time effectively, especially in high-pressure situations.
✨Express Your Willingness to Learn
HEINEKEN values growth and development. Be sure to convey your enthusiasm for learning new processes and improving existing ones. Share any relevant experiences where you sought out opportunities for personal or professional development.
