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- Tasks: Join our Customer Care Team to handle enquiries and support event administration.
- Company: Be part of a well-established education and training organisation in Southwest London.
- Benefits: Enjoy a hybrid working pattern and a competitive salary of £25,000 per annum.
- Why this job: This role offers a chance to develop skills in customer service and teamwork while making a difference.
- Qualifications: Customer service experience and strong computer skills are essential; attention to detail is a must.
- Other info: Ideal for proactive individuals who thrive in a dynamic environment.
The predicted salary is between 25000 - 35000 £ per year.
Salary: £25,000 per annum
Full time permanent role (hybrid working pattern)
Based Southwest London
We are currently recruiting for a talented Customer Care Coordinator to join the brilliant Customer Care Team, on behalf of one of our clients, a well-established education and training organisation based in Southwest London.
The Customer Care Administrator must be well organised, proactive and self-motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi-tasking approach and an ability to juggle multiple responsibilities; a high degree of accuracy is essential.
Key Responsibilities:
- Customer Care Administration: To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times. Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy. To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required. To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone queries.
- Venue Organisation and Course Set-Up: To provide support for the efficient co-ordination of event administration including: Ensuring stock levels of refreshments, snacks and stationery items are maintained for open courses. Setting up the room prior to each course event starting (including ensuring appropriate marketing materials are in place) and clearing the room after meals and at the end of each day. Co-ordinating lunch time requirements after liaising with tutors. Reporting any maintenance and cleaning requirements for training rooms to the Head of Customer Services. Virtual administration set up, communications and feedback management.
- Corporate Client Administration: To assist the Course Management Co-ordinator to ensure the administration of corporate courses is as efficient as possible and ensure client satisfaction (following all departmental policies regarding the management of corporate business). To notify the Management Co-ordinator immediately if any issues arise regarding our ability to satisfy the project specification.
Person Specification:
- Customer Service experience in a service sector
- A high degree of computer literacy, specifically MS Word and Excel as well as zoom/meeting apps
- Excellent communication skills, verbal and written
- ACCURACY – with exceptional attention to detail at all times
- Organised and able to manage time effectively, prioritise and work to deadlines
- Positive personality with a desire to work with a team to meet Company objectives
- Commitment to the highest professional standards in delivering and improving services
- An ability to bring problem solving techniques to the achievement of team objectives
- Well-developed interpersonal skills
Customer Care Coordinator employer: Absolutely Recruitment
Contact Detail:
Absolutely Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the education and training sector. Understanding the specific challenges and needs of this industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Tip Number 3
Brush up on your computer skills, especially in MS Word and Excel. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and time management strategies. Think of specific instances where you've successfully juggled multiple tasks, as this is crucial for the Customer Care Coordinator role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Customer Care Coordinator. Emphasise your organisational abilities, attention to detail, and any experience with MS Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer enquiries or coordinated events in the past, demonstrating your proactive approach.
Highlight Key Skills: In your application, clearly outline your communication skills, both verbal and written. Provide examples of how you've effectively resolved customer issues and maintained high standards of service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Accuracy is crucial for this role, so ensure your application reflects that attention to detail.
How to prepare for a job interview at Absolutely Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer inquiries and resolved issues, as this will demonstrate your ability to provide quality service.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, prepare to discuss how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised and ensure accuracy in your work.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of MS Word, Excel, and any virtual meeting apps like Zoom. Be ready to discuss how you've used these tools in past roles, as technical proficiency is crucial for this position.
✨Prepare Questions About Team Dynamics
Think of insightful questions to ask about the team you'll be working with. This shows your interest in collaboration and helps you understand how you can contribute to achieving the company's objectives.
