Operational Data Analyst

This is a Fixed Term/Secondment Opportunity For 12 Months. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there; we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

The position of Business Information Analyst is situated within the Benefits and Homelessness Prevention Service, which is a high-performing service dedicated to assisting residents in overcoming challenges while supporting staff in achieving the service's elevated standards. The London Borough of Hackney experiences one of the most substantial Housing Benefit caseloads in London; additionally, the service receives an average of over 4,000 homelessness inquiries annually. To address these significant demands, the service has adopted an innovative, agile approach and is committed to continuous improvement, aspiring to be a leader in this sector.

We are in search of a dedicated and proficient Business Information Analyst to join our team. This role is essential to our daily operations, concentrating on the development of reports and dashboards that underpin the execution of various high-profile programs and projects, in addition to supporting critical daily priorities. The ideal candidate will possess hands-on experience with SQL and demonstrate proficiency in Business Intelligence tools, with a preference for Qlik Sense; however, experience with alternative tools will also be considered. Although the primary focus of the role is data analysis, it also encompasses the support and facilitation of Service Design and Transformation initiatives.

Key responsibilities include:

• Data modelling and transformation, ensuring data integrity, and providing actionable insights through thorough data analysis.
• Strong communication skills are requisite, as interaction with a diverse range of stakeholders, both technical and non-technical, is expected.

If you are passionate about leveraging data to facilitate informed decision-making and possess a keen attention to detail, we encourage you to apply for this rewarding opportunity to make a significant impact on the residents we serve.

Role Requirements:

• A proven record of developing data dashboards and analyses that meet specific objectives and effectively inform decision-making.
• Demonstrated understanding and knowledge of Housing Benefit and/or Homelessness Reduction and Prevention.
• A collaborative approach coupled with the ability to influence and advise stakeholders at all levels.
• Enthusiasm, commitment, and integrity.
• A willingness to work as part of a team while remaining flexible to meet the service’s demands.

As a Council, our greatest asset is our staff, who exhibit unwavering dedication to serving our residents and are committed to our organisational objectives. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

Closing date for applications: 14 July 2025 (22.59). Interview and assessment date: W/C 28 July 2025.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk