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For Companies At a Glance
- Tasks: Onboard new law firm clients and run engaging demos.
- Company: Join a fast-scaling LegalTech company transforming legal software adoption.
- Benefits: Enjoy a competitive salary, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact in a high-growth industry while building valuable relationships.
- Qualifications: Experience in customer onboarding or sales support; great communication skills required.
- Other info: Familiarity with CRM tools like Salesforce or HubSpot is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Join a fast-scaling LegalTech company that's transforming how top law firms adopt and use legal software. As a Customer Success Specialist, you'll play a key role in ensuring new clients have a smooth, engaging start with our platform while supporting the sales and renewals teams to deliver exceptional service.
What You'll Do:
- Be the go-to contact for onboarding new law firm clients within existing accounts
- Run engaging demos and training sessions for legal professionals
- Create onboarding materials, guides, and FAQs
- Support the sales team with admin and proposals
- Identify upsell opportunities and help reduce churn
What You Bring:
- Proven experience in customer onboarding, sales support or client success
- Great communication skills—you’re confident leading demos and building relationships
- Highly organised, detail-driven, and proactive
- Experience in B2B SaaS or subscription services a plus
- Familiar with CRM tools like Salesforce or HubSpot
What You'll Get:
- A role with real impact in a high-growth LegalTech success story
- Supportive, collaborative team culture
- Clear opportunities for growth and progression
- Competitive salary and benefits
Customer Success Manager Legaltech employer: Catalyst Consultants
Contact Detail:
Catalyst Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Legaltech
✨Tip Number 1
Familiarise yourself with the legaltech landscape. Understanding the specific challenges and needs of law firms will help you connect better with potential clients during demos and training sessions.
✨Tip Number 2
Brush up on your CRM skills, especially with tools like Salesforce or HubSpot. Being proficient in these platforms will not only streamline your workflow but also impress the hiring team with your readiness to hit the ground running.
✨Tip Number 3
Prepare to showcase your communication skills. Practice leading mock demos or training sessions with friends or colleagues to build confidence and refine your ability to engage and educate clients effectively.
✨Tip Number 4
Network within the legaltech community. Attend relevant webinars or events to meet industry professionals, which can provide valuable insights and potentially lead to referrals or recommendations for the role.
We think you need these skills to ace Customer Success Manager Legaltech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer onboarding, sales support, or client success. Use keywords from the job description, such as 'Customer Success Manager' and 'Legaltech', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to build relationships. Mention specific examples of how you've successfully onboarded clients or supported sales teams in the past.
Showcase Your Organisational Skills: In your application, emphasise your organisational abilities and detail-oriented nature. Provide examples of how you have created onboarding materials or managed multiple tasks effectively in previous roles.
Highlight Relevant Tools Experience: If you have experience with CRM tools like Salesforce or HubSpot, make sure to mention it. This will demonstrate your familiarity with the tools that are likely to be used in the role.
How to prepare for a job interview at Catalyst Consultants
✨Know the Product Inside Out
Make sure you understand the legal software and its features thoroughly. Be prepared to discuss how it benefits law firms and how you can help clients maximise their use of the platform.
✨Demonstrate Your Communication Skills
Since you'll be leading demos and training sessions, practice articulating complex concepts in a simple way. Show your ability to engage with clients and build relationships during the interview.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and projects. Provide examples of how you've successfully onboarded clients or supported sales teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to identify upsell opportunities. Think of specific situations where you've turned challenges into successes in customer success roles.
