Metering and Billing Adviser

Are you able to think beyond the obvious? We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem-solving skills to think outside the box to drive queries through to resolution.

About the role: To ensure that we deliver accurate and timely bills to our customers within the agreed timeframe, you will be responsible for supervising the billing process and ensuring that all procedures are followed. You will also create and maintain accurate records of all communications with customers, including actions taken, in accordance with established procedures. Providing excellent customer service should always be a priority.

What makes you just right for us? Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales. To be successful you will have experience of working closely with customers and delivering exceptional customer service. You’ll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.

What’s in it for you? You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, 8.30am to 5.30pm, and no evenings or weekends, so a great work-life balance. 10% annual bonus potential. Attractive pension plan. 31 days annual leave and six bank holidays. Subsidised canteen and free gym membership. Employee discounts.

Why we’re the right fit: We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are: Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours: We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Wednesday 16th July at 5pm.

A Disability Confident Committed employer: If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.