Price and Promotion Implementation Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We are currently recruiting a Price and Promotion Implementation Lead based in our office in London Brook Green who will be part of the Client solution for EMEA markets and reporting to Price and Promotion Consulting Manager. We are looking for a candidate who can apply technology to promote the success of our retail clients while addressing business requirements through workflow design, configuring software for optimal client results, and conducting training in accordance with best practices. This role includes, but is not limited to, understanding client objectives and requirements, current process discovery, software demonstration, user training, and executing project plans. Throughout an implementation, this role also acts as the software capability subject matter expert (SME) and the lead for user support. Ultimately, the Price & Promotion Implementation Lead is the facilitator of change for the deployment of price/promotions technology, resolving user challenges and articulating the new workflows in such a way as to maximize a client's user experience and ensuring process adoption. A unique blend of technical savvy and process consultation provides this role with exciting growth opportunities.

Responsibilities:

• Deliver Solutions: Ensure the timely and successful delivery of price and promotion software solutions that meet client needs and objectives, in line with the project plan. Analyse large and complex datasets to identify potential gaps and inconsistencies during the deployment process.
• Client Support & Training: Develop and maintain trusted advisor relationships with client teams, guiding them through change adoption with engaging workflow demonstrations. Conduct training sessions that build goodwill, confidence, and credibility, surpassing client expectations regarding product, service, and support.
• Process & Requirements Documentation: Understand and document the client's current processes, identify and organize their business and process requirements, and work with the Price & Promotion Consulting Manager to recommend best-in-class solutions.
• Software Configuration & Testing: Configure enterprise price and promotions software to align with specific client processes and needs. Develop and implement internal and external testing processes. Perform testing and analysis of data to ensure accuracy and effectiveness of software solutions.
• GO Live support: Contribute to the successful execution of the GO Live phase by demonstrating the tool's added value to the client. This involves organizing and participating in client sessions, conducting category analysis, proposing optimal solutions, and monitoring progress through measurement, reporting, and activity tracking.

Required Experience:

• Experience working in Price and Promotions at a retailer/FMCG or participating in enterprise software implementations.
• Strong business analysis and data analytics skills. Data visualization, advanced Microsoft Excel, programming language a plus.
• Strong communication and presentation skills both written and verbal.
• Experience in project management and workflow optimization is a plus.

What you can expect from us:

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working:

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.