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- Tasks: Join our team to provide top-notch customer service and admin support in a busy veterinary hospital.
- Company: Langford Vets is a 24/7 Small Animal Veterinary Referral Hospital dedicated to exceptional pet care.
- Benefits: Enjoy 5 weeks holiday, mental wellbeing support, and a generous pension scheme.
- Why this job: Be part of a dynamic team, make a difference in pet care, and develop your skills.
- Qualifications: No prior vet experience needed; just bring your friendly attitude and organisational skills!
- Other info: Full training provided; apply by 15th July 2025 for interviews on 23rd-25th July.
The predicted salary is between 24000 - 36000 £ per year.
Langford Vets is delighted to offer an exciting opportunity within our Client Services team for an experienced, professional, and dynamic individual with a strong customer focus, keen to thrive in a busy and fast-paced Small Animal Veterinary Referral Hospital. The Hospital is based at Langford and operates 24/7, providing support to first opinion vet practices through specialist clinics including Neurology, Soft Tissue Surgery, Medicine, and Emergency Care. The role involves supporting these activities by delivering first-rate customer and administrative service to clients and clinicians. You will be part of a large, interactive team.
Responsibilities include:
- Appointment bookings
- Telephony services
- Administrative tasks
- Taking payments
- Ensuring clients and their pets are well supported
The ideal candidate will have a flexible approach, clear communication skills, a professional, friendly, and caring demeanor, along with a positive "can do" attitude. They will be highly organized, a team player, and able to multitask in a busy environment. Experience in a veterinary environment is an asset but not essential. Full training and support will be provided.
Benefits and Wellbeing
Our people are central to our success. We offer flexibility, support, and staff development through:
- 5 weeks holiday per year (plus bank holidays)
- Additional holiday for Long Service
- On-site Mental Wellbeing Champions
- EDI committee
- Employee Forum
- Menopause Café
- Wellbeing talks and events
- Cycle to work scheme
- Family-friendly policies, including enhanced maternity and paternity pay (after 2 years’ service)
- SimplyHealth Cashplan
- Free annual flu vaccination
- Free Specsavers eye test voucher
- Free onsite parking
- U2 bus service to Bristol
- Annual CPD allowance
- Employee discount
- Generous pension scheme (up to 8% employer contributions)
- Reimbursement of one professional membership fee per year
How to apply
If this role sounds like the right fit, click ‘Apply’ to begin your career with Langford Vets. Closing date: 15th July 2025. Interviews: 23rd-25th July 2025.
Job Purpose: Provide first-class customer service and administrative support to Langford Vets staff and clinicians within the Small Animal Referral Hospital. Ensure smooth administration of the hospital reception area, fostering effective communication between referring vets, clients, pet owners, and staff, while maintaining a professional and welcoming persona.
Principal Responsibilities:
Ensure a friendly, welcoming environment and smooth service delivery, including:
- Front of House Reception: Meet and greet clients, visitors, students, and delivery drivers. Maintain the reception and waiting area in a clean, tidy state, with current magazines, a functioning video monitor, and stocked coffee machine. Book appointments, including revisits. Handle payments and assist with insurance forms. Coordinate with clinicians regarding client visits. Verify client information accuracy. Resolve visitor issues at reception. Manage daily cash reconciliation and secure monies.
- Telephone Handling: Answer calls courteously, redirect or take messages as needed. Process appointment requests and inform clients and referring vets. Manage referrals, including X-ray services and report dispatch within 24 hours. Scan documents, maintain equipment, and manage email correspondence. Support clinician and service planning. Order stationery and update website information. Assist with client communications regarding pet ashes. Identify opportunities for service improvements and communicate issues for continuous enhancement.
All staff may be assigned additional tasks as needed.
Small Animal Hospital Client Services Administrator employer: Langford Veterinary Services
Contact Detail:
Langford Veterinary Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Small Animal Hospital Client Services Administrator
✨Tip Number 1
Familiarise yourself with the specific services offered by Langford Vets, especially in areas like Neurology and Soft Tissue Surgery. This knowledge will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as clear and friendly interaction is key in this role. Consider role-playing scenarios where you handle client inquiries or resolve issues, which will prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to multitask effectively is crucial in a busy veterinary setting, so highlight any relevant experiences.
✨Tip Number 4
Network with current or former employees of Langford Vets if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Small Animal Hospital Client Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Services Administrator position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Highlight any experience in a veterinary environment, even if it's not essential, as it can set you apart.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to demonstrate your customer focus, organisational skills, and ability to multitask in a busy environment. Make sure to convey your positive attitude and team spirit.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Langford Veterinary Services
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations with a friendly and professional demeanour.
✨Demonstrate Your Organisational Skills
The position requires multitasking and organisation. Discuss any relevant experience where you successfully managed multiple tasks or projects simultaneously. Use examples that illustrate your ability to stay organised in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your clear communication skills.
✨Express Your Team Player Attitude
Langford Vets values teamwork, so be sure to convey your ability to work well within a team. Share experiences where you collaborated with others to achieve a common goal, showcasing your positive 'can do' attitude.
