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For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Pacifica is the UK's leading domestic appliance repair specialist, dedicated to quality and sustainability.
- Benefits: Enjoy a competitive salary, uncapped bonuses, a modern van, and up to 33 days holiday.
- Why this job: Join a supportive team with clear career progression and industry-leading training opportunities.
- Qualifications: Minimum 2 years' experience in white goods repair and a full UK driving licence required.
- Other info: Work Monday to Friday with pre-planned routes and receive ongoing training from top manufacturers.
The predicted salary is between 29000 - 43000 £ per year.
Join a company that invests in your career, rewards your hard work, and supports your work-life balance. At Pacifica, you're part of a friendly team where your skills are valued and your progress is our priority.
About The Role
Join Pacifica, one of the UK's leading domestic appliance repair specialists. As a White Goods Engineer, you'll deliver exceptional customer service while diagnosing and repairing washing machines, tumble dryers, dishwashers, fridge/freezers, and electric cookers in customers' homes across South East London and surrounding areas. Enjoy pre-planned routes, uncapped bonuses, and full manufacturer training from Electrolux, AEG, LG, Hisense, and more.
What You'll Do
- Diagnose and repair at least 4 core household appliances
- Deliver professional, customer-focused repairs in customers' homes
- Use our user-friendly engineer software to manage your day efficiently
- Maintain Pacifica's high standards with a professional and courteous attitude
What We're Looking For
- Minimum 2 years' experience diagnosing and repairing white goods
- Confident repairing at least 4 of the following appliances: washing machines, dishwashers, refrigeration units, tumble dryers, or electric ovens
- Previous field-based experience essential
- Full UK manual driving licence (maximum 6 points)
What You'll Get
- Competitive basic salary: £34,000 - £43,000 (depending on skill set & experience) (Inclusive on £7,000 per annum London weighting for engineers living within the inner M25 area)
- Uncapped performance bonus: OTE up to £50,000+
- Modern company van with fuel card and optional private use
- Sign-on bonus available for qualifying candidates
- Tools, uniform, PPE, and tablet provided
- Ongoing training, including manufacturer-led and City & Guilds Assured courses
- Up to 33 days holiday, including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Daily parts delivery to a secure by-box near your home
- Working hours: Monday to Friday, approx. 9am-5pm with pre-planned routes
- Market-leading job management software to receive jobs, order parts, and plan your day with ease
About Pacifica
Established in 2003, Pacifica has grown to become the UK's largest outsourced repair specialist for domestic appliances, completing over 350,000 repairs annually. We're proud to offer a supportive culture, clear career progression, and industry-leading training. Join a nationwide team dedicated to quality, customer care, and sustainability.
Our Purpose
We exist to keep households running while protecting the environment.
Our Vision
We are proud to care for our customers' appliances for a more sustainable world. At Pacifica, you're more than just an engineer - you're part of a nationwide team making a difference every day.
Ready to take the next step in your career? Click Apply Now to join Pacifica and start earning up to £50,000+ per year in a rewarding field-based role.
White Goods Engineer – Field Based – South East London [PAS097] employer: Pacifica Group
Contact Detail:
Pacifica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Goods Engineer – Field Based – South East London [PAS097]
✨Tip Number 1
Familiarise yourself with the specific white goods appliances mentioned in the job description. Make sure you can confidently discuss your experience with washing machines, dishwashers, and other relevant appliances during any conversations or interviews.
✨Tip Number 2
Network with current or former employees of Pacifica or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of specific examples where you've successfully diagnosed and repaired appliances in the past, as this will showcase your expertise and confidence in the field.
✨Tip Number 4
Research Pacifica's values and mission. Understanding their commitment to customer care and sustainability will allow you to align your answers and show that you're a good fit for their team during any discussions.
We think you need these skills to ace White Goods Engineer – Field Based – South East London [PAS097]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in diagnosing and repairing white goods. Emphasise any specific appliances you've worked on, as well as your field-based experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical skills. Mention why you want to work for Pacifica and how you align with their values of sustainability and quality.
Highlight Relevant Qualifications: If you have any certifications or training related to appliance repair, be sure to include them. This could include manufacturer training or City & Guilds courses, which are particularly relevant for this role.
Showcase Soft Skills: In your application, highlight your soft skills such as communication, problem-solving, and professionalism. These are crucial for delivering exceptional customer service in the field.
How to prepare for a job interview at Pacifica Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with diagnosing and repairing white goods. Be prepared to discuss specific appliances you've worked on, such as washing machines or dishwashers, and any challenges you faced during repairs.
✨Demonstrate Customer Service Focus
Since this role involves working directly in customers' homes, emphasise your commitment to providing exceptional customer service. Share examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Familiarise Yourself with the Company
Research Pacifica and understand their values, mission, and the services they offer. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
