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For Companies At a Glance
- Tasks: Lead a team delivering ERP, SIS, CRM, and HCM solutions in higher education.
- Company: Join Ellucian, a global leader in education technology serving over 20 million students.
- Benefits: Enjoy remote work, 25 days leave, wellness programs, and a competitive pension plan.
- Why this job: Make a real impact in education while fostering innovation and collaboration.
- Qualifications: 10+ years in software implementation with leadership experience; SaaS background preferred.
- Other info: Opportunity to work with top consulting firms and engage in community support initiatives.
The predicted salary is between 43200 - 72000 £ per year.
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform drives efficiency, personalised experiences, and strengthened engagement for all students, faculty, and staff. These solutions and services span the entire student lifecycle, from student recruitment, enrolment, and retention to workforce analytics, fundraising, and alumni engagement.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanising our approach, recognising that our people are our greatest strength. With a shared vision of transformation, we endeavour to shape a brighter future for higher education.
About the Opportunity
100% Remote Opportunity for candidates based in England, Scotland, Wales, and Ireland. Ellucian is seeking a strategic and experienced Vice President of Professional Services Delivery to lead our delivery efforts across the UK region. This individual will manage a team of consultants and project leaders responsible for implementing our ERP, SIS, CRM, and HCM solutions across higher education institutions. The ideal candidate brings deep professional services expertise, experience working with regional partners and consulting firms, and a strong track record of successful enterprise software delivery in complex environments.
Where You Will Make an Impact
- Regional Leadership & Execution: Lead the UK Professional Services delivery team, managing performance, engagement, and development of up to 12 - 15 professionals. Drive delivery excellence and ensure customer satisfaction across a portfolio of SaaS and cloud-based projects. Champion a blended services model leveraging internal delivery teams, global Centers of Excellence (CoEs), and third-party partners.
- Project & Program Delivery: Ensure successful project execution, meeting or exceeding quality, schedule, and financial targets. Maintain visibility into all in-region projects and proactively manage risks, escalations, and customer expectations. Oversee revenue forecasting, resource planning, and consumption of booked services.
- Strategic Partnerships & Growth: Collaborate with regional partners and consulting firms to scale delivery capacity and capabilities. Support pre-sales efforts and solutioning in partnership with Customer Success and Sales teams. Identify opportunities to expand services footprint and support business growth across new and existing customers.
- Operational & Process Excellence: Standardise delivery processes and implement best practices to ensure consistency and scalability. Track key metrics (utilisation, margin, customer satisfaction) and lead continuous improvement initiatives. Foster strong cross-functional collaboration with teams across Cloud Operations, Managed Services, Customer Success, and the COO’s office.
What You Will Bring
- 10+ years of professional experience in software implementation, professional services, or consulting roles—at least 5 years in leadership.
- Proven success in delivering ERP, CRM, or HCM cloud implementations across higher education or related industries.
- Strong business acumen with a focus on profitability, resource optimisation, and customer success.
- Experience engaging with global delivery teams and external partners such as Deloitte, KPMG, or regional firms.
- Ability to lead cross-functional teams and communicate effectively with both technical and executive audiences.
- Consulting background in a SaaS or enterprise software company preferred.
- Willingness to travel regionally up to 25%.
What makes #Ellucianlife
- 25 days annual leave plus 8 public holidays
- Choice to opt in for private Medical and Dental cover.
- Competitive pension plan.
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests.
- 5 charitable days to support the community that supports us.
- Wellness programmes including Headspace (mental health) and Wellbeats (virtual fitness classes).
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green.
- Parental leave covering Maternity, Paternity and Adoption.
- Employee referral bonuses to encourage the addition of great new people to the team.
- We foster a learning culture with Educational Assistance Program and professional development opportunities.
Vice President of Professional Services Delivery | ERP, SIS, CRM & HCM Implementations | Remote[...] employer: Ellucian Company L.P.
Contact Detail:
Ellucian Company L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Professional Services Delivery | ERP, SIS, CRM & HCM Implementations | Remote[...]
✨Tip Number 1
Familiarise yourself with Ellucian's products and services, especially their ERP, SIS, CRM, and HCM solutions. Understanding the specifics of these systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ellucian on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams, particularly in a remote setting. Highlighting your ability to drive performance and engagement will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in higher education technology and SaaS solutions. Being able to speak knowledgeably about industry developments will showcase your expertise and commitment to the field.
We think you need these skills to ace Vice President of Professional Services Delivery | ERP, SIS, CRM & HCM Implementations | Remote[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software implementation and professional services, particularly in ERP, CRM, or HCM solutions. Use specific examples that demonstrate your leadership skills and successful project delivery.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Ellucian's mission and values. Emphasise your strategic vision for leading the Professional Services Delivery team and how your background aligns with their goals in higher education.
Showcase Leadership Experience: In your application, clearly outline your leadership experience, especially in managing teams and driving project success. Provide metrics or outcomes from previous roles to illustrate your impact on customer satisfaction and operational excellence.
Highlight Collaborative Skills: Demonstrate your ability to work with cross-functional teams and external partners. Mention any experience you have with consulting firms or global delivery teams, as this is crucial for the role at Ellucian.
How to prepare for a job interview at Ellucian Company L.P.
✨Understand the Company Culture
Before your interview, take some time to research Ellucian's values and culture. They emphasise innovation, leadership, and a human-centric approach. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission in higher education.
✨Showcase Your Leadership Experience
As a Vice President of Professional Services Delivery, your leadership skills will be crucial. Prepare examples from your past roles where you've successfully led teams, managed projects, and driven customer satisfaction. Highlight your experience in delivering ERP, CRM, or HCM implementations.
✨Demonstrate Strategic Thinking
Ellucian is looking for someone who can think strategically about partnerships and growth. Be ready to discuss how you've identified opportunities for expansion in previous roles and how you plan to leverage regional partners and consulting firms to enhance service delivery.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to SaaS and cloud-based solutions. Brush up on your knowledge of ERP, SIS, CRM, and HCM systems, and be prepared to discuss how you've successfully implemented these technologies in complex environments.
