Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage relationships with charity clients and ensure their needs are met effectively.
- Company: Join Manifesto, a digital agency dedicated to creating positive social impact.
- Benefits: Enjoy hybrid working options and the chance to work with renowned charities.
- Why this job: Be part of a mission-driven team making a difference in the charity sector.
- Qualifications: 3-5 years experience in account management, preferably with charities.
- Other info: Opportunity for professional growth in a supportive and collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
About The Role
We’re looking for a Senior Account Manager to work on some of our largest clients in our portfolio of clients in the charity and fundraising sectors. We’re actively growing this sector and are looking for an individual to support the Client Strategy Partner in growing this portfolio of clients. Ideally you’ll have three to five years of commercial experience developing digital transformation and web platform opportunities with clients in the Not-For-Profit Sector. Working closely with the Client Strategy Partner leading the Sector, you will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to fundraising and income generation, service delivery and demand and how digital can support the wider charity objectives and mission. Supported by a Client Strategy Partner, this role is key to helping to understand our clients, their specific organisational and sector needs and challenges, so that we can bring together the right people and expertise to tackle and deliver against their organisational strategy and objectives.
Responsibilities
- Effective day-to-day management of high quality relationships with clients.
- Manage client expectations and take proactive measures to ensure that the relationship between the agency and the client is effective and valuable for both sides.
- Ensure that support activities are acknowledged, responded to and dealt with, in line with agreed SLA’s.
- Act as a first escalation point for clients where issues/concerns about project or support delivery are not being adequately resolved within the project team.
- Work with the Client Strategy Partner to ensure that project briefs/Statements of Work define the client requirements, budgets and timescales adequately and are fully signed off by clients before work commences.
- Manage contractual obligations and risks, including partners delivering work for our clients.
- Manage the commercial health of the client accounts, ensuring acceptable client and project level margins are maintained.
- Understand the wider needs of our clients beyond our day to day product owners.
- Source and validate with the Client Strategy Partner, events and public arenas where we can promote the manifesto brand and complete outreach and networking.
- Ensure long-term mutually valuable relationships with existing clients.
- Develop a deep understanding of specific client and sector challenges and their business objectives.
- Build commercially valuable relationships with key people within the client organisations.
- Work with your Client Strategy Partner and sector aligned team members to ensure we’re building a network and promoting our services to key potential customers.
- Grow the business we do with existing clients through creation, identification and conversion of new commercial opportunities.
- Meet account financial targets through identification and conversion of account sales pipelines.
- Help convert opportunities into confirmed Statements of Work, collaborating with appropriate team members.
- Be involved in new business proposals and presenting in pitches.
- Keep our CRM updated.
- Support the client satisfaction strategy and maintain/improving our Net Promoter Score.
About You
We’re looking for an experienced Senior Account Manager who has experience working with charities:
- Proven work experience within an agency, ideally digital or similar, as a Senior Account Manager working with charities.
- Demonstrable ability to communicate, present and influence key stakeholders.
- Confident financial planning and reporting.
- Ability to handle challenging situations with tact and diplomacy.
- Proven ability to juggle multiple priorities at a time, while maintaining sharp attention to detail.
- Proven ability to be proactive in identifying opportunities, issues and/or risk.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
This is a hybrid working role, where you will have the choice to work from home or attend hubs around the country. Some travel to clients or to attend regular team days is expected.
About Us
Manifesto is the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful.
Senior Account Manager (Charity & Fundraising) employer: manifesto
Contact Detail:
manifesto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (Charity & Fundraising)
✨Tip Number 1
Network with professionals in the charity and fundraising sectors. Attend relevant events, webinars, or workshops to meet potential colleagues and clients. Building relationships can give you insights into the industry and may lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in digital transformation for charities. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the sector's needs.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships in a similar context. Highlight your ability to exceed client expectations and how you’ve contributed to their fundraising goals.
✨Tip Number 4
Research Manifesto and its clients thoroughly. Understanding their mission and values will allow you to tailor your approach and show how your skills align with their objectives, making you a more attractive candidate.
We think you need these skills to ace Senior Account Manager (Charity & Fundraising)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the charity and fundraising sectors. Use specific examples that demonstrate your ability to manage client relationships and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with charities and your understanding of their unique challenges. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Achievements: In your application, include quantifiable achievements from your previous roles that relate to client management and digital transformation. This could be successful projects you've led or improvements in client satisfaction scores.
Demonstrate Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with stakeholders in past positions.
How to prepare for a job interview at manifesto
✨Understand the Charity Sector
Make sure you have a solid grasp of the charity and fundraising landscape. Research the specific challenges and opportunities that charities face, and be prepared to discuss how your experience can help address these issues.
✨Showcase Your Relationship Management Skills
As a Senior Account Manager, you'll need to demonstrate your ability to build and maintain strong client relationships. Prepare examples of how you've successfully managed client expectations and resolved conflicts in previous roles.
✨Prepare for Financial Discussions
Since financial planning and reporting are key aspects of this role, brush up on your financial acumen. Be ready to discuss how you've managed budgets and ensured profitability in past projects.
✨Highlight Your Communication Skills
Effective communication is crucial in this position. Practice articulating your thoughts clearly and confidently, and prepare to provide examples of how you've influenced stakeholders or presented ideas in previous roles.
