Senior Account Manager - French speaker
Senior Account Manager - French speaker

Senior Account Manager - French speaker

London Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage and grow relationships with strategic hotel customers in Central and Eastern Europe.
  • Company: Planet is a global leader in integrated technology and payments solutions for retail and hospitality.
  • Benefits: Enjoy a hybrid work model, corporate perks, and opportunities for career growth.
  • Why this job: Join a dynamic team focused on delivering exceptional customer experiences in the hospitality sector.
  • Qualifications: 5+ years in account management, fluent in French and English, with hospitality tech knowledge.
  • Other info: Diversity is valued; apply now to be part of an exciting tech market!

The predicted salary is between 36000 - 60000 £ per year.

About Planet: Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview: We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the Central and Eastern Europe (CEE) region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. The ideal candidate will be fluent in French and English, with a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership.

What you will do:

  • Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.
  • Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
  • Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
  • Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
  • Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
  • Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
  • Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
  • Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.
  • Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.

Who you are:

  • 5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS.
  • Proven track record managing large enterprise or strategic hotel accounts across multiple geographies.
  • Deep understanding of hotel operations and the hospitality technology landscape.
  • Exceptional communication and negotiation skills in French and English.
  • Ability to handle high-pressure customer situations with poise and professionalism.
  • Experience with CRM systems (e.g., Salesforce) and account planning tools.
  • Willingness to travel across the CEE region as needed (approx. 20–30%).

Preferred Qualifications:

  • Prior experience working with or within hotel groups or chains.
  • Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech.
  • Familiarity with customer lifecycle management frameworks and SaaS metrics (e.g., NRR, churn, NPS).

Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Senior Account Manager - French speaker employer: Planet

Planet is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity is celebrated and employee growth is prioritised. With a strong focus on innovation in the hospitality technology sector, employees benefit from a hybrid work model, opportunities for professional development, and the chance to make a meaningful impact on customer experiences across Central and Eastern Europe. Join us at our London headquarters and be part of a global team dedicated to delivering cutting-edge solutions that empower our clients and enhance their operations.
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Contact Detail:

Planet Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Account Manager - French speaker

✨Tip Number 1

Familiarise yourself with the hospitality technology landscape. Understanding the specific software solutions and tools used in hotel operations will give you an edge during discussions and interviews.

✨Tip Number 2

Network with professionals in the hospitality sector, especially those who have experience with account management. This can provide valuable insights and potentially lead to referrals for the position.

✨Tip Number 3

Brush up on your negotiation skills, particularly in a bilingual context. Being able to confidently negotiate in both French and English will be crucial in this role.

✨Tip Number 4

Prepare to discuss your experience with CRM systems like Salesforce. Highlighting your familiarity with these tools will demonstrate your readiness to manage accounts effectively.

We think you need these skills to ace Senior Account Manager - French speaker

Fluency in French and English
Key Account Management
Customer Success Management
Hospitality Technology Knowledge
Strong Communication Skills
Negotiation Skills
Customer Retention Strategies
Proactive Problem-Solving
Stakeholder Management
CRM Systems Proficiency (e.g., Salesforce)
Account Planning
Upselling and Cross-Selling Techniques
Contract Negotiation
Understanding of Hotel Operations
Familiarity with Hospitality Software Solutions

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the hospitality sector. Emphasise your fluency in French and English, as well as any specific achievements related to customer retention and growth.

Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of hotel operations and hospitality technology. Use specific examples from your past roles to demonstrate how you have successfully managed strategic accounts and driven customer value.

Highlight Relevant Skills: In your application, clearly outline your communication and negotiation skills, especially in both French and English. Mention your experience with CRM systems and any familiarity with hospitality tech, such as property management systems or revenue management systems.

Showcase Your Customer-Centric Approach: Illustrate your customer-first mindset by providing examples of how you've handled high-pressure situations and resolved customer escalations. This will show Planet that you can maintain professionalism while delivering exceptional service.

How to prepare for a job interview at Planet

✨Showcase Your Industry Knowledge

Make sure to demonstrate your understanding of hotel operations and hospitality technology during the interview. Discuss specific examples from your past experience that highlight your expertise in managing strategic accounts within the hospitality sector.

✨Prepare for Customer Scenarios

Be ready to discuss how you would handle customer escalations and retention strategies. Prepare scenarios where you've successfully resolved issues or improved customer satisfaction, as this will showcase your problem-solving skills and customer-first mindset.

✨Highlight Your Language Skills

Since fluency in French and English is crucial for this role, be prepared to switch between the two languages during the interview. This will not only demonstrate your language proficiency but also your ability to communicate effectively with diverse clients.

✨Discuss Upselling and Cross-Selling Strategies

Think about how you can identify upsell and cross-sell opportunities based on evolving customer needs. Share examples of how you've successfully executed these strategies in previous roles, as this aligns with the expectations of the Senior Account Manager position.

Senior Account Manager - French speaker
Planet
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  • Senior Account Manager - French speaker

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-07-05

  • P

    Planet

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