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- Tasks: Support customers with tech issues and introduce new product features.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Why this job: Be part of a collaborative team that values innovation and customer satisfaction.
- Qualifications: Must have the right to work in the UK and prior tech support experience.
- Other info: Fluency in Mandarin is essential for this role.
Job Position: Technical Support Intern(Mandarin Speaker)
Industry: Security and Surveillance
Job Type: Technical Support Intern
Description: The Technical Support Intern plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Technical Support Intern will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
The Technical Support Intern is required to deliver the following key tasks:
- Introduce new product features to the Channel Customer, help the customer to select and configure products;
- Respond to customers, to help solve technical problems;
- Training technical staff of Channel Customer’s, helps them improve the level of technology;
- Understand and consolidate customer demand for products and feedback to the product department for product improvement;
- Cooperate with sales staff, analyze the practical needs of customers, and provide a complete plan;
- To complete the project, the bidding work, to help customers make the tender documents, and make the project tender, according to the required standard;
- To coordinate resources, and provide technical support.
Key Qualifications:
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;.
- Good at handling pressures
- The ability to learn new technologies fast
- A positive attitude
- Initiative, honesty and integrity
Technical Support Intern(Mandarin Speaker) employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Intern(Mandarin Speaker)
✨Tip Number 1
Familiarize yourself with Dahua's products and services. Understanding their offerings will not only help you in technical support but also show your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your Mandarin communication skills. Since you'll be interacting with clients who speak Mandarin, being fluent will give you a significant advantage in providing effective support.
✨Tip Number 3
Gain some experience with customer service scenarios. Whether through internships or volunteer work, showcasing your ability to handle customer inquiries and resolve issues will make you stand out.
✨Tip Number 4
Network with professionals in the security and surveillance industry. Attend relevant events or join online forums to connect with people who can provide insights and potentially refer you to opportunities at Dahua.
We think you need these skills to ace Technical Support Intern(Mandarin Speaker)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Intern position. Understand the key responsibilities and qualifications required, especially the importance of customer service skills and technical knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support roles. Emphasize any previous work where you interacted with customers or solved technical problems, as well as your ability to learn new technologies quickly.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your Mandarin language skills and how they can benefit the team in communicating with clients. Provide examples of how you've handled pressure and demonstrated initiative in past experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Dahua UK & Ireland
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of security and surveillance technologies. Familiarize yourself with Dahua's products and be ready to explain how you would assist customers in selecting and configuring these products.
✨Demonstrate Customer Service Skills
Since the role involves direct interaction with clients, highlight your previous experiences in customer service. Share specific examples of how you've successfully resolved technical issues for customers in the past.
✨Prepare for Technical Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting common technical problems. Practice articulating your thought process clearly and concisely, as this will demonstrate your ability to handle pressure and think on your feet.
✨Express Your Willingness to Learn
Convey your enthusiasm for learning new technologies quickly. Discuss any relevant experiences where you had to adapt to new tools or systems, emphasizing your positive attitude and initiative.
