Assistant Head of Housekeeping

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains the UK's largest hotel with over 1,600 rooms. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Hotel in 2026.

As Assistant Housekeeping Manager at the Royal National, you will set the standard for your housekeeping team, inspiring and developing them to deliver a consistently high standard of cleanliness across all hotel rooms and public areas. Deputising for the Housekeeping Manager, you will regularly liaise with the Hotel Manager and all other Heads of Department to support a successful day-to-day running and ensure guest satisfaction on every stay.

Key Duties will include the following:

• Deputising in absence of Housekeeping Manager, ensuring that all aspects of housekeeping operation from allocating daily workload and supplies, and providing team training and development on company standards and procedures.
• Conducting regular checks across guest accommodation and public areas in line with company brand standards and procedures, ensuring they are clean and welcoming to guests at all times.
• Demonstrating knowledge of health and safety compliance inclusive of COSHH.
• Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel.
• Regularly inspecting fixtures and fittings, reporting any maintenance faults to the maintenance team to be rectified in a timely manner.
• Responsible for control of costs and stock supplies, i.e. laundry and amenities ordering and staff payroll.
• Supporting Housekeeping Manager with recruitment and onboarding of all Housekeeping team members and inspiring them to deliver the best customer service at every opportunity, preparing schedules so that there are adequate staffing levels to run each shift.

What we’d like from you:

• Previous experience gained as Head Housekeeper or Housekeeping Supervisor with a passion for delivering the best standards and guest experience.
• Personable and engaging, able to build rapport easily, with great communication skills both with internal departments and guests alike.
• Excellent attention to detail and accuracy – able to manage both your time and the team effectively.
• A multi-tasker – with excellent organisation skills, able to prioritise workload and adapt to changing priorities where needed.
• A natural leader, with the ability to motivate and develop a team to enhance their skills and knowledge and coach them to reach their full potential.
• A positive can-do attitude, calm under pressure, able to work both independently and as part of a team.

What you’ll get in return:

• 28 Days Holiday pro-rata increasing with length of service up to 33 days.
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25.
• Free meals on duty.
• Uniform & dry-cleaning.
• Workplace pension scheme.
• £300 Refer a Friend Scheme.
• Employee recognition and awards.
• Social events.
• Interest-free Season Ticket Loan / Travelcard Loan.
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
• Early Pay - Instantly access a portion of the pay you’ve already earned.
• Shopping discounts across several high-street brands and online retailers (via Each Person).
• Nursery Scheme via Each Person (subject to eligibility).
• Mental health first aiders support & well-being.
• Employee Assistance Programme- Supported by Hospitality Action.