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- Tasks: Lead eCommerce strategies, manage teams, and optimise performance to drive sales.
- Company: Join Jaded London, a dynamic brand making waves in the eCommerce fashion scene.
- Benefits: Enjoy 50% employee discount, hybrid working, and 24 days holiday plus bank holidays.
- Why this job: Be part of a fast-paced environment with growth potential and a focus on innovation.
- Qualifications: 5+ years in digital retail/eCommerce with strong leadership and analytical skills required.
- Other info: Casual dress code and fully-stocked kitchens create a fun workplace vibe.
The predicted salary is between 43200 - 72000 £ per year.
Own the demand side of the P&L, focusing on revenue and brand & marketing budgets/KPIs.
Lead eCommerce Trading by managing visual merchandising, product presentation, signposting, and engaging content to drive sales, utilizing analytical and CRO tools to optimize performance.
Manage Paid Media (Acquisition) team to ensure alignment and deliver high-quality traffic to meet objectives.
Oversee Customer Retention strategies including eCRM, segmentation, customer insights, loyalty/VIP programs, community initiatives, and emerging channels.
Set and monitor CPA/CaC and LTV metrics by customer segment to ensure profitable retention activities and establish team KPIs.
Foster collaboration across functions to clarify short- and medium-term tactics and objectives.
Develop insights sharing with third-party partners to position Jaded London as a leader in eCommerce.
Support Technology team in designing and deploying tools necessary for objectives.
Collaborate with Brand and Sales teams to incorporate tactical offers and promotions into campaigns.
Work with Commercial and Finance Analysts to optimize activities through customer, marketing, and business insights.
Hire, lead, and coach a high-performing team.
Provide expertise on eCommerce best practices, CRO, CPA, and LTV.
Stay updated on industry trends through training and research.
Influence internal stakeholders and external partners positively.
Communicate effectively across the organization.
Uphold Jaded London’s PLAYBOOK and maintain a customer-centric mindset.
Success in 6 months: Jaded London on track for £50m net revenue in 2024/25 with clear strategic/tactical plans for 2025/26.
Success in 2 years: Achieve >£70m revenue, USA as largest market, expansion into new markets, CPA:LTV increased by >50%, and revenue growth with cost reduction.
Requirements:
- 5+ years managing or leading digital retail/eCommerce P&L, with cross-border fashion/apparel experience a plus.
- Deep knowledge of demand creation via social and paid media.
- Expertise in CRO techniques.
- Strong CRM strategy and tactics knowledge for customer LTV growth.
- Proficiency with Shopify+ and third-party applications like Nosto.
- Global experience, particularly in USA and Europe.
Key Skills:
- Natural leadership with experience managing departmental teams.
- Strong understanding of retail, eCommerce, and marketing.
- Customer-focused with a passion for delivering value.
- Expertise in CRO methodology.
- Proven commercial acumen and understanding of brand and customer behavior.
- Balanced intellectual and emotional intelligence.
- Ability to maximize output in diverse activities, combining data analysis with creative UX and visual merchandising.
- Data-driven decision-making with confidence in intuition.
- Independent, self-directed, and capable of leading creative teams.
- Excellent analytical, interpersonal, and persuasive skills.
- Quick learner with strong prioritization skills.
- Effective cross-functional collaboration.
- Outcome-oriented with a team focus.
- Enthusiastic about Jaded London’s potential.
Successful People at Jaded:
- Comfortable with change and ambiguity.
- Experience in fast-paced start-up/scale-up environments.
- Ownership mentality and proactive execution.
- Willing to go the extra mile.
- Customer-centric thinking daily.
Benefits:
- 50% Employee Discount
- 24 days holiday + bank holidays
- Paid day off on birthday
- Paid moving day
- Hybrid working (1 day WFH)
- Pension scheme
- Bonus scheme
- Employee assistance program
- Referral bonus (£500)
- Local discounts
- North-West London office, accessible location
- Casual dress code
- Fully-stocked kitchens
- Office social events
Ecom/ Commercial Director (London) employer: Jaded London
Contact Detail:
Jaded London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecom/ Commercial Director (London)
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and digital retail, especially within the fashion industry. This knowledge will not only help you during interviews but also demonstrate your passion for the role and the company.
✨Tip Number 2
Network with professionals in the eCommerce space, particularly those who have experience with brands similar to Jaded London. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed P&L in previous roles. Highlight your achievements in driving revenue growth and improving customer retention metrics, as these are key aspects of the job.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about how you've built and led high-performing teams. Be ready to share your approach to coaching and developing talent, as this is crucial for the role.
We think you need these skills to ace Ecom/ Commercial Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and digital retail management. Emphasise your achievements in managing P&L, driving revenue, and leading teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and how your skills align with the company's goals. Mention specific strategies you've implemented in previous roles that relate to customer retention and demand creation.
Showcase Analytical Skills: Since the role requires data-driven decision-making, include examples of how you've used analytical tools to optimise performance in past positions. Highlight any experience with CRO techniques and metrics like CPA and LTV.
Demonstrate Leadership Experience: The position involves leading a high-performing team, so be sure to detail your leadership style and any successful team management experiences. Discuss how you foster collaboration and drive results within diverse teams.
How to prepare for a job interview at Jaded London
✨Showcase Your Leadership Skills
As an Ecom/Commercial Director, you'll need to demonstrate your natural leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to coaching and developing talent.
✨Highlight Your Data-Driven Approach
This role requires a strong understanding of data analysis and decision-making. Be ready to discuss specific instances where you've used data to drive eCommerce strategies or improve customer retention metrics.
✨Demonstrate Your Knowledge of CRO Techniques
Since expertise in Conversion Rate Optimisation (CRO) is crucial, come prepared with insights into successful CRO strategies you've implemented. Discuss how these strategies have positively impacted revenue and customer engagement.
✨Understand the Brand and Market Trends
Familiarise yourself with Jaded London's brand values and current market trends in eCommerce. Showing that you are enthusiastic about the company's potential and aware of industry shifts will set you apart from other candidates.
