Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT implementation for diagnostic software and deliver training to users.
- Company: Abbott is a global leader in healthcare, innovating to improve health worldwide.
- Benefits: Enjoy competitive salaries, private healthcare, and a flexible benefits scheme.
- Why this job: Join a mission-driven team making a real impact on patient care globally.
- Qualifications: Bachelor's or master's degree in relevant fields or equivalent experience required.
- Other info: Frequent travel is expected; diverse opportunities await at Abbott.
The predicted salary is between 36000 - 60000 £ per year.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
The Opportunity
This position is in the Core Diagnostics Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.
As the Informatics Technical Service Specialist, you will:
- Drive the IT implementation for Abbott Diagnostics laboratory software solutions.
- Deliver excellent technical professional service and training.
- Work closely with regional/local sales teams and Informatics Sales colleagues to develop and profitably grow existing customer accounts.
- Ensure all IT implementation projects are delivered and executed as per the Statement of Work.
- Assist in the preparation of Statement of Work documents, ensuring all relevant information is captured.
- Specify the appropriate hardware solution for IT solutions and liaise with third-party IT hardware providers where appropriate.
- Perform software-related installation and configuration processes.
- Deliver structured software application product training to the end user.
- Support post-sales IT activities and provide expert knowledge.
- Support the procurement process by providing technical information.
Required Qualifications:
- Bachelor's or master’s degree in computer science, Information Systems, Medical or Hospital Informatics, or related disciplines, or relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.
Required Experience:
- Track record in Healthcare with an emphasis on customer-facing post-sales IT support.
- Excellent IT functional expertise, IT product, and industry knowledge in Laboratory Medicine.
- Willingness to travel frequently.
What We Offer:
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.
Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Informatics Technical Support Specialist - AlinIQ IMS & BIS employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Informatics Technical Support Specialist - AlinIQ IMS & BIS
✨Tip Number 1
Familiarise yourself with Abbott's diagnostic solutions and the specific software they use. Understanding their products will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Abbott, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in customer-facing IT support, particularly in healthcare settings. Be ready to share specific examples of how you've successfully resolved technical issues or improved client satisfaction.
✨Tip Number 4
Highlight your willingness to travel frequently in your conversations. This role requires flexibility, so showing that you're open to travel can set you apart from other candidates.
We think you need these skills to ace Informatics Technical Support Specialist - AlinIQ IMS & BIS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required qualifications for the Informatics Technical Support Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your background in IT support, particularly in healthcare settings, and include any relevant certifications or training.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your experience in diagnostics laboratory informatics aligns with Abbott's mission and how you can contribute to their success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Abbott Laboratories
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Informatics Technical Support Specialist. Familiarise yourself with Abbott's diagnostic solutions and how they impact patient care, as this will help you articulate your fit for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT implementation and laboratory informatics applications. Highlight specific projects where you've successfully installed or configured software, as well as any relevant technical training you've provided.
✨Demonstrate Customer-Facing Experience
Since the role emphasises customer-facing post-sales support, share examples of how you've effectively communicated with clients in previous positions. Discuss how you resolved issues and ensured customer satisfaction, as this will show your ability to thrive in a client-oriented environment.
✨Prepare Questions
Have a list of insightful questions ready to ask during the interview. Inquire about the team dynamics, the types of projects you'll be working on, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
