Director, Product Management – Agentic AI Platform

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who want to help build the software company of the future and make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

We are seeking a Director, Product Management, AI to lead our product team in the development and growth of AI-driven product capabilities across the Diligent One Platform and other relevant areas of the organization. This role will be instrumental in driving the adoption of AI technology to enhance our product offerings and improve internal efficiency, ensuring Diligent remains at the forefront of innovation. You will own the product vision, strategy, and roadmap for AI initiatives, aligning them with the company’s objectives and the evolving AI landscape.

Key Responsibilities

• Own, develop, articulate and deliver a compelling product vision, strategy, and roadmap for AI products and features that align with the Company’s objectives.
• Stay at the forefront of industry trends, emerging AI technologies, and competitive developments to establish our products as leaders in the market.
• Provide thought leadership in overall AI strategy, design, execution, and launch of model products.
• Champion a customer-centric approach, utilizing customer feedback and market insights to inform AI product decisions.
• Establish key performance indicators (KPIs) to measure the impact of AI initiatives and monitor their performance.
• Drive collaboration across product teams and cross-functional leaders to deliver on strategic AI initiatives.
• Lead AI design and technology discussions, defining acceptance criteria for AI requirements.
• Ideate, prototype, and build business cases for new AI products and features.
• Identify opportunities for building applications on the AI platform and prioritize use cases.
• Work closely with data scientists, engineers, and other stakeholders to translate their AI needs into product requirements.

Required Experience/Skills:

• Extensive experience in product management with a focus on developing and managing enterprise SaaS platforms, especially AI and Machine Learning.
• Deep understanding of AI and ML concepts, including batch and real-time environments, data science, deep learning models, cloud computing, and relevant AI/ML tools.
• Proficiency with agile development methodologies and product management frameworks, with experience in an agile environment.
• Strong leadership skills and experience in leading high-performing AI-focused product management teams across multiple geographies.
• Excellent strategic thinking, analytical skills, and the ability to translate market trends, customer needs, and business goals into effective AI product strategies.
• Experience in architecting enterprise systems on public clouds like AWS, GCP, or Azure, with relevant AI/ML cloud stack expertise.
• Strong problem-solving skills and exposure to industry-standard AI and ML technologies.
• Outstanding organizational, communication, and relationship-building skills for driving consensus in cross-functional environments.
• Proven success in fast-paced settings with demanding timelines, and the ability to define business tradeoffs.
• Bachelor's degree in a relevant field, with 12+ years of experience, or 10+ years with an Advanced Degree.

Preferred:

• 15+ years with a Bachelor’s Degree, or 12+ years with an Advanced Degree, or 9+ years with a PhD.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who want to help build the software company of the future and make the world a more sustainable, equitable and better place.

We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, colour, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.