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For Companies At a Glance
- Tasks: Support customers via email, phone, and social media while managing e-commerce operations.
- Company: Join a prestigious luxury fashion house known for its exceptional service and quality.
- Benefits: Enjoy a hybrid work setup with flexibility between the office and store.
- Why this job: Perfect for those passionate about luxury retail and eager to grow in e-commerce.
- Qualifications: Strong communication skills and a proactive attitude are essential; familiarity with Shopify is a plus.
- Other info: Collaborate with cross-functional teams and contribute to exciting digital projects.
The predicted salary is between 28800 - 43200 £ per year.
Mode Search is supporting a luxury fashion house in the search for a Customer Care and E-commerce Coordinator. This is a fantastic opportunity for an enthusiastic and proactive individual who is passionate about exceptional service and eager to grow their career within e-commerce and digital operations in the luxury retail space.
This position is based in London, with a hybrid working set-up that includes time at both the brand’s head office and their store. The role reports directly to the E-commerce Manager and works closely with cross-functional teams to ensure an outstanding customer experience across all digital touchpoints.
The Role
- Provide prompt, personalised support via email, phone, LiveChat, WhatsApp, and Instagram
- Manage post-sale care, resolve issues, and coordinate bespoke or Made-to-Order requests
- Liaise with internal teams and dispatch to ensure timely, accurate order fulfilment
- Maintain and update website content in line with product launches and priorities
- Support product uploads, merchandising, and tagging
- Coordinate e-commerce photography, including flat shots and ghost mannequin imagery
- Assist with e-commerce shoots, planning and logistics
- Conduct regular site walk-throughs, flagging UX and product detail improvements
- Contribute to CRM activities and customer segmentation
Requirements
- Strong written and verbal communication skills in English
- A genuine interest in luxury customer experience and e-commerce logistics
- Positive, proactive attitude with a willingness to learn and contribute
- Demonstrated commitment to delivering high standards of customer care
- Competency with Excel or Google Sheets
- Familiarity with the Shopify platform is preferred
- Flexible to work between head office and retail store as required
- A collaborative and supportive team player, willing to go the extra mile
Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.
To apply, please send your CV to info@modesearch.co.uk. We look forward to hearing from you!
Customer Care and E-commerce Coordinator - Luxury Fashion House employer: MODE SEARCH Ltd.
Contact Detail:
MODE SEARCH Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care and E-commerce Coordinator - Luxury Fashion House
✨Tip Number 1
Familiarise yourself with the luxury fashion brand's ethos and values. Understanding their unique selling points and customer service philosophy will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your knowledge of e-commerce platforms, particularly Shopify. If you have experience or can demonstrate your understanding of how to manage product uploads and website content, it will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in previous roles. Be ready to discuss specific situations where you resolved issues or went above and beyond for a customer, as this is crucial in the luxury retail space.
✨Tip Number 4
Network with professionals in the luxury fashion and e-commerce sectors. Attend industry events or engage on platforms like LinkedIn to connect with people who might provide insights or referrals that could help you land the job.
We think you need these skills to ace Customer Care and E-commerce Coordinator - Luxury Fashion House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and e-commerce. Emphasise any roles where you've provided exceptional service or worked with digital platforms, especially in the luxury sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and customer experience. Mention specific examples of how you've contributed to customer satisfaction in previous roles and express your eagerness to learn and grow within the e-commerce space.
Highlight Relevant Skills: In your application, clearly outline your communication skills, familiarity with tools like Excel or Google Sheets, and any experience with Shopify. These are key competencies for the role and should be front and centre in your application.
Show Enthusiasm for the Brand: Research the luxury fashion house and mention what you admire about their brand in your application. This shows genuine interest and can set you apart from other candidates who may not have taken the time to understand the company.
How to prepare for a job interview at MODE SEARCH Ltd.
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your enthusiasm and commitment to the role.
✨Highlight Your Customer Care Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this is crucial for the position.
✨Familiarise Yourself with E-commerce Tools
Since familiarity with the Shopify platform is preferred, take some time to learn about it before the interview. Being able to discuss your experience with e-commerce tools and platforms will show that you're proactive and ready to hit the ground running.
✨Demonstrate Team Collaboration
This role requires working closely with cross-functional teams, so be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with others to achieve common goals, highlighting your supportive and flexible nature.
