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- Tasks: Lead a team to enhance service delivery and customer satisfaction in your region.
- Company: Join Schneider Electric, a global leader in sustainability and innovation.
- Benefits: Enjoy competitive salary, 28 days leave, wellness support, and employee share ownership.
- Why this job: Make an impact by driving digital transformation and improving customer experiences.
- Qualifications: Degree in Engineering or Business; experience in field service preferred.
- Other info: Be part of a diverse team committed to ethical standards and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
In this role, the SDE will be responsible for maximising operational and performance for services delivered within their Region, through a team of experienced engineers. They will work closely alongside the SOM, regional team and SDE community to drive performance to meet and exceed Digital Energy’s targets for safety, operational efficiency and financial performance, as well as inspiring the team to deliver a best in class customer service and CSAT score.
Key responsibilities:
- Embedding Safety as our No.1 priority by leading the team's adherence to HSE policies and processes, ensuring requirements are met by the team, including RAMS, POWRAs use of PPE and Near Misses reporting.
- Support Service Operations Manager to drive digital transformation of existing install base and grow Assets Under Management (AUM).
- Assisting the Service Operations Manager to develop productive and rewarding relationships with the key customers in the regional area to grow our business and demonstrate the value of Schneider Electric.
- Knowledge of the region’s financial commitments, working with the Service Operations Manager and local team to meet budgets and forecasts.
- Support with the identification of new opportunities and delivery of said opportunities specifically around software upgrades and transitions.
- Becoming the first line escalation for technical issues encountered by the service team, providing help and support when necessary.
- Reviewing service quality and satisfaction across the region, initiating improvements to drive increased team performance, inspiring process and behavioural change among your team to consistently improve our customer satisfaction ratings.
- Taking ownership of the team skills matrix and provide guidance for future training requirements.
- Ensuring the service team is kept up to date with technical and product updates – develop and share best practice among the team and the other SDEs, and being an ambassador for the SDE role.
- Working with the team coordinator to ensure the service team are fully utilised and we achieve or exceed our operational commitments to our customers when delivering PPM, reactive repairs or Field Quote works.
- Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards.
- Working collaboratively with EUP and Sales teams to influence and support sales activity within Eco Buildings business as well as promotion of products and opportunities to drive cross business sales opportunities.
Skills and attributes:
- Be able to demonstrate related work experience in field service environment with customer facing engagement, positive CSAT feedback and Field Quote success.
- Be able to build a good customer relationship, and a strong collaboration with internal teams too.
- Knowledge and experience of Schneider Electric products and software solutions.
- The ability to own and follow through on commitments to completion.
- Ability to work independently without supervision.
Education:
- Qualified to degree level in relevant discipline (Engineering and/or Business) or equivalent experience.
- Hold a full driving license.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it’s an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company’s future.
What we offer you:
- Competitive salary & Bonus Scheme
- 28 Days Annual Leave + Public Holidays
- Holiday Buy & Sell programme
- Pension Scheme
- Employee Share Ownership Programme
- Various Health & Wellbeing Support Options
- Gym Flex
- Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
- Shopping & Dining Discounts
- Learning Portal and much more.
Please submit an online application to be considered for any position with us.
Service Delivery Expert employer: Schneider Electric - Global
Contact Detail:
Schneider Electric - Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Expert
✨Tip Number 1
Familiarise yourself with Schneider Electric's products and software solutions. Understanding the technical aspects and benefits of these offerings will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in the field service environment. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your ability to build strong customer relationships. Prepare examples from your past experiences where you've successfully engaged with clients, as this is crucial for the Service Delivery Expert role.
✨Tip Number 4
Highlight your experience in leading teams and driving performance improvements. Be ready to discuss specific instances where you've inspired change or enhanced service quality, as this aligns with the key responsibilities of the position.
We think you need these skills to ace Service Delivery Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service environments, particularly any customer-facing roles. Emphasise your positive CSAT feedback and any successes with Field Quotes.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of Schneider Electric's values, especially around safety and customer satisfaction. Share specific examples of how you've inspired teams or improved service quality in previous roles.
Showcase Relevant Skills: Clearly outline your knowledge of Schneider Electric products and software solutions. Mention any experience you have with digital transformation initiatives or managing operational efficiency.
Highlight Your Educational Background: Ensure you mention your degree in Engineering or Business, or equivalent experience. If you have any additional certifications related to the role, be sure to include those as well.
How to prepare for a job interview at Schneider Electric - Global
✨Showcase Your Customer Relationship Skills
As a Service Delivery Expert, building strong relationships with customers is key. Be prepared to share examples of how you've successfully engaged with clients in the past and improved customer satisfaction ratings.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with Schneider Electric products and software solutions. During the interview, highlight your relevant experience in field service environments and how you’ve tackled technical issues in the past.
✨Emphasise Safety and Compliance
Safety is a top priority for this role. Be ready to discuss how you've adhered to health and safety policies in previous positions and how you would ensure your team follows these standards.
✨Prepare for Team Collaboration Questions
This role requires working closely with various teams. Think of examples that demonstrate your ability to collaborate effectively with internal teams and how you’ve contributed to achieving common goals.
