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For Companies At a Glance
- Tasks: Analyse business issues, onboard clients, and provide software support.
- Company: Join ACA Group, a leader in FinTech solutions based in London.
- Benefits: Enjoy competitive pay, bonuses, private health insurance, and gym memberships.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Knowledge of SQL and a degree in tech or related fields preferred.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
What you’ll do:
- Perform analysis on business issues, define requirements and propose solutions to solve issues.
- Develop processes for data extraction, cleansing, manipulation, and analysis.
- Work directly with clients to onboard them onto the ACA software products, conduct training sessions, and manage and respond to client feedback.
- Communicate and manage internal and external implementation requirements and expectations.
- Provide diagnostic support and issue resolutions for ACA software products and solutions.
- Provide support for continuous integration, test automation, source code control and review processes for ACA software products and solutions.
- Manage ACA software product and solution releases and upgrades.
- Maintain procedural documentation and update as necessary.
- Constantly evaluate processes and procedures for inefficiencies, and make recommendations for improvement, and drive them through with stakeholders.
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives.
To qualify for the role, you must have:
- Working knowledge of database concepts and SQL.
Ideally, you will have:
- Bachelor’s Degree; computer science, information technology, math, or related field preferred.
- Two (2) years of experience in FinTech, financial services or investment technology company or strong willingness to learn.
- Experience with Git, TeamCity, and best practices is preferred.
- Experience in accounting, execution or order management systems is a plus.
- Experience with debugging C# code, and familiarity with unit testing frameworks is a plus.
- Experience with Tableau, and/or SQL Server Reporting Services a plus.
Skills and attributes for success:
- Demonstrated professional integrity.
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
- Ability to work well in a fast-paced, small-team environment.
- Ability to work independently, multi-task and prioritise effectively.
- Ability to establish and maintain effective working relationships with colleagues and clients.
- Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
- Dedicated to upholding ACA’s high-quality standards and customer service focus.
- Strong organizational and problem-solving skills with attention to detail.
- Strong oral and written communication skills.
- Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet.
What working at ACA offers:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognised for the value you bring to our business. Our Total Rewards package includes an annual discretionary bonus, pension, private medical insurance, group life insurance, group income protection, subsidised corporate gym membership, season ticket loan, employee assistance programme, and more. Our time off options include up to 26 days of annual holiday allowance and statutory bank holidays, as well as days off for your work anniversary, career development, and volunteering.
Client Implementation Specialist employer: ACA Group
Contact Detail:
ACA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Implementation Specialist
✨Tip Number 1
Familiarise yourself with ACA's software products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills and database concepts, as these are crucial for the Client Implementation Specialist role. Consider working on small projects or exercises that involve data extraction and manipulation to showcase your abilities.
✨Tip Number 3
Network with current or former employees of ACA Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled client feedback in past roles. Be ready with specific examples that highlight your adaptability and ability to work in a fast-paced environment.
We think you need these skills to ace Client Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in FinTech or financial services, as well as any skills related to database concepts and SQL. Use keywords from the job description to align your qualifications with what ACA Group is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Client Implementation Specialist role. Discuss how your background in technology and client management makes you a great fit for the position. Be sure to mention any specific experiences that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Showcase Relevant Skills: Highlight your proficiency with tools like Git, TeamCity, and any experience with debugging C# code. If you have worked with Tableau or SQL Server Reporting Services, make sure to include that as well. This will show ACA Group that you have the technical skills they value.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ACA Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Implementation Specialist. Familiarise yourself with ACA's software products and how they solve client issues, as this will help you answer questions confidently.
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of SQL, database concepts, and any experience with Git or C#. Highlight specific projects where you've used these skills, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've identified inefficiencies in processes and proposed solutions in previous roles. This will show your proactive approach and ability to drive improvements, which is crucial for this position.
✨Communicate Effectively
Since the role involves working directly with clients, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would manage client feedback and expectations during the implementation process.
