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- Tasks: Be the go-to person for customer support and system management.
- Company: Join a friendly, growing team in Leatherhead.
- Benefits: Enjoy a hybrid work model with competitive pay.
- Why this job: Perfect for tech-savvy individuals wanting to enhance their skills in a supportive environment.
- Qualifications: Experience in customer or tech support is essential; familiarity with WooCommerce and WordPress is a plus.
- Other info: Opportunity to work with exciting tools like HubSpot and Zapier.
The predicted salary is between 22000 - 28000 £ per year.
£26.5k–£32k | Hybrid | Full-time | Leatherhead
Join a friendly, growing team as a Customer Support & Systems Specialist, combining hands-on tech skills with customer support. You’ll be the first point of contact for support queries, while also managing and improving key systems like WooCommerce, WordPress, HubSpot, and Xero. From troubleshooting customer issues to maintaining CRM accuracy and website updates, you'll be central to keeping everything running smoothly.
This role is ideal for someone who has experience with 1st line support and wants to expand their knowledge within some web development/website management/CRM management.
Responsibilities- Handle customer queries via HubSpot (tickets, email, chat)
- Troubleshoot login/data issues and guide users through systems
- Maintain and update WooCommerce/WordPress site
- Improve automations and platform integrations (e.g. Zapier, APIs)
- Identify and fix workflow inefficiencies across teams
- Experience in customer or tech support
- Confident using WooCommerce, WordPress, and HubSpot
- Strong IT skills and troubleshooting ability
- Detail-focused with clear communication
- Basic HTML/CSS, API knowledge
- Global e-commerce or multi-currency experience
- Familiarity with Zapier/Make
Customer Support & Systems Specialist employer: E-Resourcing Ltd - Specialist I.T. Recruitment
Contact Detail:
E-Resourcing Ltd - Specialist I.T. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Systems Specialist
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like WooCommerce, WordPress, and HubSpot. Consider taking online courses or tutorials to boost your confidence and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss these scenarios during interviews to highlight your hands-on experience in tech support.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your understanding of workflow efficiencies and automations. Think of ways you could improve processes using tools like Zapier or APIs, as this will show your proactive approach to enhancing systems within the role.
We think you need these skills to ace Customer Support & Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical skills. Emphasise your familiarity with WooCommerce, WordPress, and HubSpot, as well as any troubleshooting experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and technology. Mention specific examples of how you've handled customer queries or improved systems in previous roles.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially in areas like HTML/CSS and API knowledge. If you have experience with automation tools like Zapier, be sure to include that too.
Highlight Communication Skills: Since clear communication is key in this role, provide examples of how you've effectively communicated with customers or team members in past positions. This will demonstrate your ability to handle support queries efficiently.
How to prepare for a job interview at E-Resourcing Ltd - Specialist I.T. Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with WooCommerce, WordPress, and HubSpot during the interview. Be prepared to discuss specific examples of how you've used these platforms in previous roles, as this will demonstrate your hands-on tech skills.
✨Prepare for Customer Scenarios
Since you'll be the first point of contact for support queries, think about common customer issues you've encountered in the past. Prepare to discuss how you resolved these issues, showcasing your troubleshooting abilities and clear communication skills.
✨Understand the Company’s Systems
Familiarise yourself with the systems mentioned in the job description, such as Xero and any automation tools like Zapier. Showing that you have done your homework on their tech stack will impress the interviewers and demonstrate your enthusiasm for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, opportunities for professional development, or how they measure success in the Customer Support & Systems Specialist role. It shows your interest and engagement.
