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For Companies At a Glance
- Tasks: Manage CRM systems and ensure effective data management for fundraising strategies.
- Company: Join a dynamic charity focused on impactful fundraising and community engagement.
- Benefits: Enjoy remote work flexibility with occasional trips to Norfolk and collaborative team culture.
- Why this job: Be part of a mission-driven organisation that values data integrity and teamwork.
- Qualifications: Experience with Microsoft Dynamics 365 and a passion for CRM management is essential.
- Other info: Opportunity to influence change and enhance user experience in a supportive environment.
The predicted salary is between 30000 - 52500 £ per year.
This role will be remote heavy, requiring 6 trips to Norfolk a year (once every 2 months).
You will manage the business CRM to ensure it is properly used, effective data management process workflows are implemented and maintained to ensure that supporters’ data quality and integrity is compliantly maintained.
You will be the CRM product manager ensuring that the business can deliver on its fundraising, CRM and digital strategies. As CRM Officer you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming CRM requests and tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place to users and line management.
THE ROLE
- 70% - CRM Management: Data, Financial & GDPR compliance. Dynamics365 Configuration. Maintain industry knowledge. Work with IT and cross functional teams.
- 25% - CRM Collaboration & Change Management: Liaise with charity teams. Collaborate with fundraising, communications and finance teams. Building key relationships. Provide CRM inductions and guidance/training when needed.
- 5% - Other: Adhere to policies and procedures. Undertake any other duties that may be required.
CRM Product Manager/Officer - (Microsoft Dynamics 365) - £37,500 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Manager/Officer - (Microsoft Dynamics 365) - £37,500
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, as this is a key requirement for the role. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the CRM field, especially those who have experience with Dynamics 365. Join relevant online forums or LinkedIn groups to engage in discussions and gain insights that could be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with data management and GDPR compliance. Think of specific examples where you've successfully implemented processes or improved data integrity, as these will be crucial talking points in your conversations.
✨Tip Number 4
Showcase your ability to collaborate across teams by preparing examples of past projects where you worked with different departments. Highlight how you built relationships and facilitated communication to achieve common goals, as this is essential for the role.
We think you need these skills to ace CRM Product Manager/Officer - (Microsoft Dynamics 365) - £37,500
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the CRM Product Manager/Officer position. Highlight key skills such as CRM management, data compliance, and collaboration with teams.
Tailor Your CV: Customise your CV to reflect relevant experience in CRM systems, particularly Microsoft Dynamics 365. Emphasise your understanding of data management processes and any previous roles that involved compliance with GDPR.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CRM and your ability to manage change requests effectively. Mention specific examples of how you've successfully collaborated with cross-functional teams in the past.
Highlight Relevant Skills: In your application, make sure to highlight skills that are directly related to the job, such as data integrity management, stakeholder communication, and training capabilities. Use keywords from the job description to align your application with their needs.
How to prepare for a job interview at Nichols Digital Ltd
✨Show Your CRM Expertise
Make sure to highlight your experience with Microsoft Dynamics 365 and any relevant CRM systems. Be prepared to discuss specific projects where you've successfully managed data workflows or improved data integrity.
✨Understand GDPR Compliance
Since the role involves managing data compliance, brush up on GDPR regulations. Be ready to explain how you have ensured data protection in previous roles and how you would apply that knowledge here.
✨Demonstrate Collaboration Skills
This position requires working closely with various teams. Prepare examples of how you've effectively collaborated with cross-functional teams in the past, particularly in fundraising or communications.
✨Prepare for Change Management Scenarios
As you'll be managing change requests, think about how you've handled similar processes before. Be ready to discuss your approach to gathering requirements and triaging requests, ensuring you can articulate your method clearly.
