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- Tasks: Manage order lifecycles and provide top-notch support to B2B clients across the UK and EU.
- Company: Join Petbuddy Group, a dynamic startup shaking up the pet care industry with innovative brands.
- Benefits: Enjoy competitive pay, free premium pet food, hybrid work options, and growth opportunities.
- Why this job: Be part of a passionate team making a real impact in the pet care world.
- Qualifications: Experience in B2B customer service or logistics is essential; strong Excel skills are a must.
- Other info: Ideal for pet lovers looking to grow in a fast-paced, supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a detail-oriented and commercially minded Customer Service & Logistics Coordinator to join our team. This role is crucial for managing the entire order lifecycle for our business clients (distributors, wholesalers, retailers, veterinary clinics) across the UK and EU. The ideal candidate has strong experience in order processing, logistics coordination, and accounts receivable to ensure a seamless service experience is provided to our commercial partners.
Key Responsibilities:
- Act as the primary point of contact for B2B accounts in the UK and EU, addressing inquiries related to orders, products, pricing, and logistics.
- Process a high volume of purchase orders with accuracy, ensuring correct pricing, product selection, and shipping details.
- Coordinate shipments across the UK and EU with warehouse and logistics partners, ensuring all customs and export/import documentation is properly handled.
- Prepare and issue accurate invoices, credit notes, and other financial documents.
- Manage the accounts receivable ledger in collaboration with Finance department for assigned accounts, including following up on overdue payments and resolving related queries.
- Resolve B2B customer issues - such as late deliveries, damaged goods, or stock shortages - with a commercial and solution-focused approach.
Qualifications:
- Proven experience in B2B customer service, sales administration, or logistics coordination is essential.
- Strong understanding of shipping and logistics processes; experience coordinating UK and EU shipments is highly desirable.
- Demonstrable experience processing invoices, with a basic understanding of accounts receivable or credit control (e.g. chasing payments).
- Intermediate / proficient in Microsoft Excel, with the ability to manage and analyse data effectively.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Ability to work efficiently in a digital order management system.
- Understanding of pet industry is desirable.
What We Offer:
- Competitive salary
- Free, premium quality pet food as an employee benefit
- Opportunities for advancement within a growing pet-focused company
- Supportive, pet-loving team environment
- Hybrid work option is available
The Company:
Petbuddy Group (PBG) is a fast-growing startup on an exciting journey to challenge the big players in the pet care industry. With offices in London, Stockholm and Helsinki, we are building a portfolio of innovative, sustainable pet care brands that aim to do good for pets, pet parents, and the planet. With a strong focus on M&A and premiumization, our brands are already making waves across multiple markets. We’re not just here to compete—we’re here to disrupt and redefine the future of pet care. If you’re ready to join a team that’s ambitious, fast-paced, and passionate about making an impact, this is your chance!
Customer Service & Logistics Coordinator employer: Petbuddy Group (PBG)
Contact Detail:
Petbuddy Group (PBG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Coordinator
✨Tip Number 1
Familiarise yourself with the pet industry and current trends. Understanding the market will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your logistics and order processing knowledge. Being able to discuss specific examples of how you've successfully managed orders or resolved customer issues will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the logistics and customer service sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to demonstrate your proficiency in Microsoft Excel. Be ready to discuss how you've used data analysis in previous roles, as this skill is crucial for managing accounts and logistics effectively.
We think you need these skills to ace Customer Service & Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B customer service, logistics coordination, and order processing. Use specific examples that demonstrate your attention to detail and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the pet industry and your passion for customer service. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing order lifecycles and resolving customer issues.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Excel and any experience you have with digital order management systems. Provide examples of how you've used these tools to manage data effectively in previous roles.
Showcase Problem-Solving Abilities: In your application, include examples of how you've successfully resolved customer issues in the past. This could involve late deliveries or damaged goods, demonstrating your commercial and solution-focused approach.
How to prepare for a job interview at Petbuddy Group (PBG)
✨Know Your Logistics
Familiarise yourself with logistics processes, especially those related to UK and EU shipments. Be prepared to discuss your experience in coordinating shipments and handling customs documentation, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since the role requires processing a high volume of purchase orders accurately, be ready to provide examples of how you've ensured accuracy in previous roles. Highlight any systems or methods you use to maintain attention to detail.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've resolved customer issues, particularly in a B2B context. Emphasise your solution-focused approach and how you handle challenges like late deliveries or stock shortages.
✨Be Data Savvy
As the role involves managing and analysing data, brush up on your Microsoft Excel skills. Be ready to talk about how you've used data to improve processes or make informed decisions in your previous positions.
