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- Tasks: Assist customers with car rentals, ensuring a smooth experience from start to finish.
- Company: Thrifty is the UK's largest privately owned leasing company, known for excellent customer service.
- Benefits: Enjoy 30 days holiday, a pension scheme, employee discounts, and fun funded events.
- Why this job: Join a supportive team where your communication skills shine and every day brings new challenges.
- Qualifications: No prior experience needed; just bring your enthusiasm and a full driving licence.
- Other info: Full-time hours with Saturday mornings on a rota; perfect for those seeking career growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Bristol Airport
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not, we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required:
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Customer Service Representative in Bristol employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bristol
✨Tip Number 1
Familiarise yourself with the car rental industry and the specific services offered by Thrifty. Understanding their products and customer service philosophy will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for common customer interactions, ensuring you can handle various situations confidently.
✨Tip Number 3
Research the location of Bristol Airport and its surrounding areas. Being knowledgeable about the local area can enhance your ability to assist customers effectively and provide them with valuable information.
✨Tip Number 4
Network with current or former employees of Thrifty. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Representative in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any administrative experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work for Thrifty and how your skills can contribute to their goal of delivering outstanding customer service.
Highlight Relevant Skills: In your application, specifically mention your proficiency in computer skills and your full driving license. These are key requirements for the Customer Service Representative role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Research the Company
Before your interview, take some time to learn about Thrifty and its values. Understanding their commitment to customer service and their fleet offerings will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from past experiences where you successfully resolved customer issues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples that highlight your problem-solving skills and ability to remain calm under pressure. Practising these responses can give you confidence during the interview.
✨Highlight Your Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your organisational skills and attention to detail. Mention any relevant experience with managing paperwork or using computer systems, as this will be crucial for the position.
