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For Companies At a Glance
- Tasks: Support the Household Support Fund with admin tasks, correspondence, and finance management.
- Company: Join a team dedicated to helping individuals navigate housing-related challenges.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Why this job: Make a real impact while developing your customer service and IT skills.
- Qualifications: GCSE education with strong word processing and English skills required.
- Other info: Opportunity to work outside normal hours occasionally to meet team needs.
The predicted salary is between 28800 - 43200 £ per year.
Who You Are
You are a proficient individual with strong customer service skills, adept at maintaining administrative and business support systems efficiently. Your good IT skills enable you to produce high-quality correspondence and manage order and payment systems. You possess a deep respect for confidentiality, a basic knowledge of the Household Support Fund, and an appreciation for housing-related challenges faced by individuals. With proven experience in a busy, customer-facing environment, you handle a wide range of inquiries with sensitivity and professionalism, including taking and summarizing minutes and reports. You are educated to GCSE standard with competence in word processing, typing, and English. Occasionally, you can work outside normal hours to meet team needs.
What the Job Involves
Your role as a Business Support Officer involves providing essential business and administrative support to the Household Support Fund Project. Responsibilities include managing correspondence, supporting meetings with administrative tasks like venue arrangement, minute-taking, and report collation, and responding to subject access requests in line with GDPR. You ensure confidentiality, produce basic data charts, and accurately record information using SharePoint and Excel. The role requires you to manage finance systems effectively for orders and payments, update business systems for precise case management, and support other teams with administrative duties. You interact with various contacts, including Councillors, local residents, and stakeholders, all while upholding the Council's equal opportunities policies.
Business Support Officer (BR6) employer: Bromley Council
Contact Detail:
Bromley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (BR6)
✨Tip Number 1
Familiarize yourself with the Household Support Fund and its objectives. Understanding the fund's purpose will help you engage more effectively during interviews and demonstrate your commitment to supporting individuals facing housing-related challenges.
✨Tip Number 2
Brush up on your IT skills, especially in SharePoint and Excel. Being able to showcase your proficiency in these tools during discussions can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples from your past experiences where you've handled customer inquiries with sensitivity and professionalism. This will help you illustrate your strong customer service skills and ability to manage a busy environment effectively.
✨Tip Number 4
Be ready to discuss your approach to maintaining confidentiality and handling sensitive information. This is crucial for the role, and demonstrating your understanding of GDPR compliance will show that you take these responsibilities seriously.
We think you need these skills to ace Business Support Officer (BR6)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer service and administrative roles. Provide specific examples of how you've handled inquiries and maintained business support systems efficiently.
Demonstrate IT Proficiency: Showcase your IT skills by mentioning your experience with word processing, Excel, and SharePoint. Include any relevant projects or tasks where you produced high-quality correspondence or managed data effectively.
Emphasize Confidentiality and Sensitivity: Discuss your understanding of confidentiality and your ability to handle sensitive information. Provide examples of situations where you maintained discretion while dealing with customer inquiries or administrative tasks.
Tailor Your Application: Customize your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'Household Support Fund' and 'GDPR', to demonstrate your alignment with the role.
How to prepare for a job interview at Bromley Council
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer inquiries in the past. Highlight your ability to manage sensitive situations with professionalism and empathy.
✨Demonstrate IT Proficiency
Familiarize yourself with tools like SharePoint and Excel, as well as any other relevant software. Be ready to explain how you've used these tools to produce correspondence or manage data effectively.
✨Understand Confidentiality and GDPR
Brush up on confidentiality practices and GDPR regulations, especially regarding subject access requests. Be prepared to discuss how you would handle sensitive information in your role.
✨Prepare for Administrative Tasks
Think about your experience with minute-taking, report collation, and venue arrangements. Be ready to share how you ensure accuracy and organization in your administrative duties.
