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- Tasks: Lead and manage mental health services, ensuring high-quality support for vulnerable adults.
- Company: Join Birmingham Mind, a passionate team dedicated to improving mental health services in the community.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values collaboration and personal lived experience in mental health.
- Qualifications: Experience in operations management and a passion for mental health support are essential.
- Other info: Diversity is key; we encourage applications from all backgrounds, especially those with lived experience.
The predicted salary is between 40070 - 50087 £ per year.
Location: Birmingham, B1 2RA (with hybrid working)
Salary: £50,087 (full time equivalent), £40,070 pro rata for 30 hours per week
Hours: 30 hours per week
Contract: Permanent
This is a great opportunity to use your expertise and knowledge and join a passionate team dedicated to ensuring the best services are provided for people experiencing poor mental health.
Our 4 Operations Manager roles oversee the 4 pillars of Birmingham Mind’s work, line managing the service managers for each service and maintaining strategic relationships with key stakeholders. A typical week will see a varied mix of working with colleagues on the Senior Leadership Team, liaising with commissioners, and supporting service managers with developing services and key challenges.
The VAS and ICRT services provide highly targeted and impactful support to people who access them, and we are looking for people with passion, who set high standards, love to see people thrive, and enjoy collaborating to deliver the best services for others. We pride ourselves on our engagement with service users in all areas, and our levels of lived experience in staff across the organisation, so any personal lived experience is a plus.
This role is responsible for the operational management of two services covering 3 contracts:
- Vulnerable Adults Service (VAS): funded by Birmingham City Council and provides vital mental health support to the citizens of Birmingham in their own homes. The two contracts are Supported Housing for those in serious need, and the Lead Worker service for floating support in people’s homes. It is a well-established service, with a strong team delivering highly valued support.
- Intensive Community Rehabilitation Team (ICRT): one of our newest services, it is co-located with clinical staff from Birmingham and Solihull Mental Health Trust (BSMHT). ICRT is an alternative to inpatient rehabilitation, and the team provides highly flexible and adaptive support to service users, resulting in earlier and sustained recovery. The service is currently expanding, so this is an exciting time.
More people than ever need our services, and there is always more demand than we can support, so there are always challenges and limits to resources. This is part of what makes the role exciting, as there is always room to create and evolve how services work to be most effective, and it means you will need to have resilience in your approach and be able to collaborate to solve problems. We think this is a great role and offers a unique opportunity for the right candidate and look forward to hearing from you.
Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.
Closing date for applications is Wednesday 16th July 2025
Interviews will be held on Thursday 24th July 2025
Possible second stage interviews on Friday 1st August 2025
Operations Manager for VAS & ICRT (Mental Health) employer: Birmingham Mind
Contact Detail:
Birmingham Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager for VAS & ICRT (Mental Health)
✨Tip Number 1
Familiarise yourself with Birmingham Mind's mission and values. Understanding their commitment to mental health and community support will help you align your passion and experience with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Birmingham Mind, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight any relevant lived experience you have with mental health challenges. This personal connection can set you apart and demonstrate your understanding of the services provided by VAS and ICRT.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed teams or projects in challenging environments. Emphasising your resilience and problem-solving skills will resonate well with the demands of this role.
We think you need these skills to ace Operations Manager for VAS & ICRT (Mental Health)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Operations Manager position. Highlight your relevant experience in mental health services and operational management.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your leadership abilities, experience in mental health, and any relevant achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health services and your understanding of the challenges faced by vulnerable adults. Use specific examples from your past work to demonstrate how you can contribute to Birmingham Mind's mission.
Highlight Lived Experience: If you have personal lived experience related to mental health, mention it in your application. This perspective is valued and can set you apart from other candidates, showing your genuine connection to the role.
How to prepare for a job interview at Birmingham Mind
✨Show Your Passion for Mental Health
Make sure to express your genuine passion for mental health during the interview. Share any personal experiences or insights that have shaped your understanding of the challenges faced by individuals with mental health issues. This will demonstrate your commitment to the role and the values of the organisation.
✨Highlight Your Leadership Skills
As an Operations Manager, you'll be overseeing service managers and collaborating with various stakeholders. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Emphasise your ability to inspire and motivate others to achieve high standards.
✨Demonstrate Problem-Solving Abilities
Given the challenges and resource limitations mentioned in the job description, it's crucial to showcase your problem-solving skills. Prepare examples of how you've tackled difficult situations in previous roles, particularly in a mental health or community service context, and explain your approach to finding effective solutions.
✨Research Birmingham Mind and Its Services
Familiarise yourself with Birmingham Mind's services, particularly the Vulnerable Adults Service and Intensive Community Rehabilitation Team. Understanding their mission, values, and current challenges will allow you to tailor your responses and show that you're genuinely interested in contributing to their work.
