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- Tasks: Support residents during construction works, ensuring clear communication and problem-solving.
- Company: Join a people-first organisation focused on social housing and community impact.
- Benefits: Enjoy a competitive salary, growth opportunities, and a collaborative team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive setting.
- Qualifications: Strong customer service skills, excellent communication, and a calm, organised approach required.
- Other info: Ideal for those passionate about helping others and ready to take on a meaningful role.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you’re someone who thrives on clear communication, problem-solving, and making a real difference day to day — this could be the perfect role for you.
Working closely with the site team, you’ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish.
What you’ll be doing:
- Acting as the go-to point of contact for residents
- Coordinating access for surveys and works
- Managing and resolving complaints or concerns promptly
- Supporting vulnerable residents where needed
- Keeping accurate records of interactions and updates
- Ensuring safety messages and key updates are clearly communicated
What you’ll bring:
- Strong customer service background — ideally in social housing or construction
- Excellent communication and listening skills
- A calm, empathetic approach to resolving issues
- Organised and confident managing your own time
- Comfortable using digital tools to track records and reports
Why apply?
- Be part of a collaborative, supportive team
- Help deliver work that genuinely impacts people’s lives
- A role with purpose, variety and room to grow
- Competitive salary and benefits
If you’re passionate about people and ready to step into a role where you’ll make a visible difference — we’d love to hear from you.
Resident Liaison Officer employer: Londinium Recruitment
Contact Detail:
Londinium Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing and construction sectors. Understanding the specific challenges residents face during construction works will help you connect better with them and demonstrate your commitment to their needs.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can help you prepare for real-life situations where you need to manage complaints or concerns effectively, showcasing your calm and empathetic approach.
✨Tip Number 3
Network with professionals in the social housing and construction fields. Attend relevant events or join online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Get comfortable with digital tools that track records and reports. Familiarity with these tools will not only enhance your efficiency but also show potential employers that you're ready to adapt to their systems.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, social housing, or construction. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the role. Mention how your background aligns with the responsibilities of a Resident Liaison Officer and why you want to make a difference.
Highlight Key Skills: In your application, emphasise your strong communication and listening skills. Provide examples of how you've successfully managed complaints or supported vulnerable individuals in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Londinium Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, clear communication is key. Be prepared to demonstrate your ability to convey information effectively and listen actively. Use examples from your past experiences where you successfully communicated with residents or resolved issues.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Share specific instances where you managed complaints or concerns, showcasing your calm and empathetic approach. This will illustrate your capability to handle challenges that may arise in the role.
✨Demonstrate Organisational Skills
Being organised is crucial for this position. Discuss how you manage your time and keep accurate records of interactions. You might want to mention any digital tools you’ve used to track reports, as this aligns with the job requirements.
✨Express Your Passion for People
Since the role focuses on making a difference in residents' lives, convey your passion for helping others. Share why you are drawn to this role and how you believe you can positively impact the community during construction works.
