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For Companies At a Glance
- Tasks: Support clients, enhance their experience, and build strong relationships.
- Company: Join Citation, a leading provider of Health and Safety and HR services in the UK.
- Benefits: Enjoy a hybrid work model, competitive salary, and bonus opportunities.
- Why this job: Be part of a growing team that values client success and personal development.
- Qualifications: Experience in Customer Success or Account Management is essential.
- Other info: Full support from the team to help you thrive in your role.
The predicted salary is between 25000 - 35000 £ per year.
We are Citation, one of the UK's largest providers of Health and Safety, HR, Employment Law, and ISO services to businesses. As part of the Citation Group with over 60,000 clients, we have acquired 13 businesses over the past four years, expanding our range of products and services. Our focus is on growth, and we are seeking to expand our Customer Success team with the best talent. Our Customer Success Relationship Managers aim to positively influence the client journey and experience with Citation services. They support client retention, identify uplift opportunities, and maximize customer engagement through all interactions. Successful candidates will receive full team support to excel in their role.
Responsibilities:
- Ensure clients are welcomed and have an exceptional onboarding experience.
- Help clients maximize their use of products and services by understanding their needs.
- Deliver solutions timely and according to client objectives.
- Identify potential issues early and collaborate to prevent them.
- Act as the main contact for client queries, account administration, and dissatisfaction resolution.
- Identify growth opportunities within the client base and collaborate internally to achieve retention and growth.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key stakeholders.
- Conduct regular care calls at relevant touchpoints.
- Assist with high-severity requests and escalations as needed.
Ideal Candidate:
- Experience in Customer Success, Account Management, or Customer Service.
- Excellent communication, presentation, and influencing skills at all organizational levels.
- Solution-oriented, positive, and able to turn situations around.
- Curious and determined to find the best solutions for clients.
Customer Success Relationship Manager employer: 2M EMPLOYMENT SOLUTIONS
Contact Detail:
2M EMPLOYMENT SOLUTIONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Relationship Manager
✨Tip Number 1
Familiarise yourself with Citation's services and values. Understanding what we offer and how we support our clients will help you demonstrate your alignment with our mission during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in Customer Success or Account Management will show us that you have the skills we're looking for.
✨Tip Number 4
Demonstrate your solution-oriented mindset by thinking of potential challenges our clients might face and how you would address them. This proactive approach will impress us and show your commitment to client success.
We think you need these skills to ace Customer Success Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Customer Service. Use specific examples that demonstrate your communication and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Your Skills: In your application, emphasise your excellent communication, presentation, and influencing skills. Provide examples of how you've successfully built relationships and resolved client issues in the past.
Research Citation: Familiarise yourself with Citation's services and values. Understanding their approach to client relationships will help you tailor your application and show that you're genuinely interested in the company.
How to prepare for a job interview at 2M EMPLOYMENT SOLUTIONS
✨Showcase Your Customer Success Experience
Make sure to highlight any previous experience in Customer Success, Account Management, or Customer Service. Be prepared to discuss specific examples where you positively influenced a client’s journey or resolved issues effectively.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication and influencing skills, practice articulating your thoughts clearly. Use examples that showcase your ability to communicate with clients at various organisational levels.
✨Be Solution-Oriented
Prepare to discuss how you've approached problem-solving in past roles. Share instances where you turned challenging situations around for clients, demonstrating your solution-oriented mindset.
✨Understand Citation's Services
Familiarise yourself with the range of services offered by Citation. This knowledge will help you tailor your responses during the interview and show your genuine interest in the company and its clients.
