HOW YOU’LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment – in person in exciting offices and virtually with leading technology.
Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.
POSITION SUMMARY
Key Responsibilities
Pre-Season Prep:
Ensure that we have all required information for TD On-Road Team (Brand & Trip Preferences, Days between trips, Unavailable fates, Schengen visa dates)
Support & manage Admin Team with TD housekeeping by ensuring all documentation and collateral is up to date
Housekeeping:
Will be expected to partake in TD interview process & being the point of contact for new TD applicants.
Allocations:
Responsible for allocating all trips withing your regions & processing data into the system.
Account TD availability & abilities/ preferred trips/ number of trips
Support:
Maintain rapport between On-Road TD team and office staff and distributing any issues/queries to team as required.
Create a learning platform with modules, to be completed pre-season & assisting throughout the season with briefs/debriefs.
Complete end of trips reports, and mid to end season personal reviews.
On Road Issues:
Analysing issues at hand & communicating with TD to find the best solution.
Sensitively following up with supplier complaints
Contracts:
Issue TD contracts & insurance
Responsibilities
Proof brochure content & web text
Evaluate any changes agreed via Travel Experience Team in end of season meetings.
Roll out training online.
Presenting guides at TD meetings
Monitor performance & following up with any QC issues.
Working with the hotel contracting team to offer the best solution.
Liaising with TD & authorizing compensation if necessary
All information & communication provided to our TD is up to date.
Constant updating of data that goes into TEAMs (Guest Doc, Brochure Pgs., Technical Itineraries etc.)
Assisting TD team with any technical issues
Must have excellent communication & collaborative skills as you’ll be working closely with the Travel Experience Team, Contracting Team (Tracoin), European Guest Services Team & Guest support Team.
Salesforce
MS
Utilising our house system Tropics
Will be on out of hours emergency phone rota to resolve any issues during office closure.
Experience
Good understanding of all Microsoft Office Suite.
Attention to details and ability to meet deadlines.
Flexibility with working hours during busy periods
Based in London
Excellent spoken and written English and a language would be a bonus.
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