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- Tasks: Lead member experience and support a welcoming gym atmosphere.
- Company: Join Revo Fitness, an expanding Australian business making fitness accessible to all.
- Benefits: Enjoy flexible hours, a supportive team culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team that prioritises member satisfaction and fosters a positive environment.
- Qualifications: Customer service experience preferred; strong communication and First Aid certification required.
- Other info: Perfect for passionate individuals eager to make a difference in the fitness community.
The predicted salary is between 28800 - 43200 £ per year.
Play a pivotal role in supporting the expansion of our rapidly growing business. Genuine potential for career growth within a dynamic environment. Prioritise member experience over sales, cultivating a welcoming atmosphere.
The Opportunity (Casual): Revo Fitness is on an exciting growth journey, regularly opening new clubs to make affordable fitness accessible to more Australians. We pride ourselves on simplifying the gym experience with affordable membership offerings, excellent member experiences and high-quality fitouts that our members have come to know and love.
As a Member Experience Lead, we seek passionate individuals who value the importance of the role we play in providing a simple, welcoming, high-quality, and consistent experience for our members.
Key Responsibilities:
- Quality Member Experience: Together with our Club Manager, you will act as the primary point of contact for members, ensuring they receive personalised support aligned with Revo Fitness's vision and values. Your proactive approach will create a welcoming atmosphere where members feel motivated and encouraged on their fitness journeys.
- Team Collaboration & Culture: Cultivate positive relationships with teammates, embodying Revo Fitness's values and behaviours. Your role will be instrumental in fostering an inclusive and supportive team environment where every member feels valued and motivated.
- Club Presentation: Maintain Revo Fitness's high standards for cleanliness, organisation, and equipment functionality. Your attention to detail will ensure that members enjoy a safe and hygienic environment that enhances their overall experience.
- Compliance and Safety: Uphold health and safety standards to protect both team members and members, ensuring adherence to all relevant regulations and protocols. Your commitment to safety will contribute to a secure and inclusive environment for all members at Revo Fitness.
- Reporting and Administration: Ensuring smooth operation of our systems by managing member details, checklists, and maintaining strict confidentiality of this information.
Essential Skills and Experience:
- Alignment with Revo's Brand, Values, and Behaviours is essential.
- Proven customer service experience with excellent interpersonal skills.
- Strong communication and conflict management skills.
- Initiative and a proactive approach to exceed member expectations.
- Current First Aid & CPR Certification required prior to starting.
- Previous customer service experience is highly regarded, but not required.
Who is Revo? At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.
Our Values: We keep it simple. We do what we do well. We care about our people. We are all about the experience. We believe in raising the bar.
If you’re ready for a new challenge and want to join a dynamic team, who love pushing the boundaries, hit the apply button now.
Member Experience Lead - Scarborough employer: REVO Fitness
Contact Detail:
REVO Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Lead - Scarborough
✨Tip Number 1
Familiarise yourself with Revo Fitness's brand values and mission. Understanding their commitment to member experience will help you align your approach during interviews and discussions, showcasing how you can contribute to their vision.
✨Tip Number 2
Network with current or former employees of Revo Fitness. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Member Experience Lead role.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to create a welcoming atmosphere. Highlighting specific instances where you've exceeded member expectations will resonate well with the hiring team.
✨Tip Number 4
Showcase your proactive approach by suggesting ideas on how to enhance member experience during your interview. This not only demonstrates your initiative but also your genuine interest in contributing to Revo Fitness's growth and success.
We think you need these skills to ace Member Experience Lead - Scarborough
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Member Experience Lead position. Tailor your application to highlight how your experience aligns with Revo Fitness's values and the specific requirements of the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for member experience and customer service. Use specific examples from your past experiences to demonstrate how you embody Revo Fitness's values and how you can contribute to creating a welcoming atmosphere for members.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that showcase your interpersonal skills and ability to foster positive relationships. Mention any relevant certifications, such as First Aid & CPR, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Member Experience Lead role.
How to prepare for a job interview at REVO Fitness
✨Understand Revo Fitness's Values
Before your interview, take some time to familiarise yourself with Revo Fitness's core values. Show how your personal values align with theirs, especially in prioritising member experience and fostering a welcoming atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations and exceeded customer expectations, as this role heavily relies on excellent interpersonal skills.
✨Showcase Team Collaboration
Revo Fitness values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you contributed to a positive team culture and how you supported your colleagues.
✨Highlight Attention to Detail
Since maintaining high standards for cleanliness and organisation is crucial, think of examples that demonstrate your attention to detail. Discuss how you ensure a safe and hygienic environment, which is vital for enhancing the overall member experience.
