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- Tasks: Join our Energy Team as a Contact Centre Advisor, resolving customer queries and ensuring satisfaction.
- Company: L&Q is a charitable housing association dedicated to providing affordable homes and thriving communities.
- Benefits: Enjoy 28 days holiday, flexible working options, and a supportive work environment.
- Why this job: Be part of a growing team making a real difference in customer service and community impact.
- Qualifications: Customer service experience, strong communication skills, and a problem-solving mindset are essential.
- Other info: Agile/Hybrid working model with opportunities for personal development and career progression.
The predicted salary is between 22081 - 25995 £ per year.
Location: Trafford, United Kingdom
Job Category: Other - EU work permit required: Yes
Job Reference: 5160c54ed274
Job Views: 44
Posted: 24.06.2025
Expiry Date: 08.08.2025
Contact Type: Permanent Full time 35 hours
Location: London E15 or Manchester M33
Persona: Agile/Hybrid working (20-40% office based)
Salary: £25,995 or £22,081 per annum
Closing date for applications: 6th June 2024 9am
Interviews will be held on: 13th June 2024
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
An exciting opportunity has arisen to join our dynamic, forward-thinking, Energy Team. The successful candidate will have a passion for providing excellent customer service and making a difference. Within the L&Q Energy Customer Services Team, the Contact Centre Advisors provide frontline service to customers with heating and hot water from communal and district systems.
Responsibilities include:
- Resolving calls on first contact
- Assisting with metering and billing inquiries
- Fixing heating and hot water issues
- Managing schedules
- Booking engineers
They are vital to delivering an excellent customer experience and supporting our operations team. With a growing heat customer base expected to expand from 8,000 to over 30,000, this is an exciting time to join L&Q Energy. We offer opportunities for personal development, career progression, and job satisfaction. Our Contact Centre Advisors help meet customer needs and contribute to the team's success.
The ideal candidate will be customer-focused, with excellent communication skills, attention to detail, and willingness to go the extra mile.
Required skills and experience include:
- Experience delivering excellent customer service in demanding environments
- Strong problem-solving skills for effective results
- Interpersonal skills for phone, email, and face-to-face communication
- IT skills with experience in relevant systems and CRM software, and the ability to learn new IT packages
- Experience in debt management and setting up payment plans
- Experience in communal heating, metering, and billing is desirable
Our commitments:
At L&Q, we value our people. We invest in training and development to ensure our workforce is motivated and well-trained. Benefits include 28 days holiday (rising to 31), a pension scheme, employee assistance, and life assurance. We support work-life balance and offer flexible working arrangements, including part-time and job sharing options. We are committed to diversity and inclusion, being Stonewall Diversity Champions, Disability Confident employers, and signatories of Time to Change. We also support environmental and social responsibility initiatives, aiming to create sustainable communities. L&Q is a charitable housing association, housing around 250,000 people in over 110,000 homes across London, South East, and North West England. Our mission is to provide affordable homes and build thriving communities through our social and commercial efforts.
Contact Centre Advisor L&Q Energy - 5710 employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor L&Q Energy - 5710
✨Tip Number 1
Familiarise yourself with L&Q Energy's services and values. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves resolving customer issues on first contact, think of examples from your past experiences where you've successfully handled challenging situations to demonstrate your capability.
✨Tip Number 3
Practice your communication skills. As a Contact Centre Advisor, you'll need to convey information clearly and effectively. Consider role-playing scenarios with friends or family to enhance your verbal and written communication.
✨Tip Number 4
Research common issues related to communal heating and billing. Being knowledgeable about these topics will not only prepare you for potential questions but also show your proactive approach and genuine interest in the role.
We think you need these skills to ace Contact Centre Advisor L&Q Energy - 5710
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Contact Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, problem-solving, and IT skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a demanding environment.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and your desire to contribute to L&Q Energy's mission. Mention specific experiences that showcase your communication skills and ability to resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at L&Q
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on delivering a great customer experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved issues, especially in demanding environments. Highlight your approach to problem-solving and how it led to effective results, as this is crucial for the Contact Centre Advisor role.
✨Familiarise Yourself with Relevant Systems
Since the job requires IT skills and experience with CRM software, take some time to brush up on any relevant systems you’ve used before. If you have experience with communal heating, metering, or billing, be ready to discuss that too.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for personal development. This shows your genuine interest in the role and helps you assess if L&Q is the right fit for you.
