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For Companies At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and achieve sales goals.
- Company: Join Burberry, a pioneering luxury brand committed to creativity and sustainability since 1856.
- Benefits: Enjoy a vibrant work environment, training opportunities, and the chance to make a positive impact.
- Why this job: Be part of a values-driven brand that champions creativity and community engagement.
- Qualifications: 1-2 years of retail management experience and a knack for customer service.
- Other info: Opportunity to develop your leadership skills in a prestigious global brand.
The predicted salary is between 36000 - 60000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team.
- Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended.
- Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team.
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store.
- Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
MEASURES OF SUCCESS
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Team Manager - Bond Street employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Bond Street
✨Tip Number 1
Familiarise yourself with Burberry's brand values and the Burberry Experience. Understanding their commitment to creativity and sustainability will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you improved sales or customer service, as this aligns with the role's responsibilities.
✨Tip Number 3
Be ready to discuss your experience with digital tools and how you've used them to enhance customer experiences. Since the role involves driving the digital experience in-store, demonstrating your tech-savviness will set you apart.
✨Tip Number 4
Prepare to engage in role-play scenarios during the interview process. This will not only demonstrate your understanding of the Burberry Experience but also showcase your ability to coach and develop others in real-time.
We think you need these skills to ace Team Manager - Bond Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Burberry's history, values, and commitment to creativity and sustainability. This knowledge will help you align your application with their brand ethos.
Tailor Your CV: Highlight relevant experience in retail management and customer service. Emphasise any achievements related to sales goals and team leadership that demonstrate your ability to drive performance.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for the brand and your understanding of the Burberry Experience. Mention specific examples of how you've successfully led teams and improved customer satisfaction.
Showcase Your Leadership Skills: In your application, provide examples of how you've coached and developed team members in previous roles. Highlight your ability to manage customer flow and resolve issues effectively.
How to prepare for a job interview at Burberry
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you’ve driven performance.
✨Understand the Burberry Experience
Familiarise yourself with the Burberry brand and its commitment to customer experience. Be ready to discuss how you would embody and promote the Burberry Experience in your role, ensuring every customer feels valued.
✨Prepare for Customer Service Scenarios
Given the emphasis on handling complex customer service issues, think of challenging situations you've faced in the past. Be prepared to discuss how you resolved these issues while maintaining a positive customer experience.
✨Demonstrate Digital Savviness
With the role requiring the use of digital tools, be ready to talk about your experience with technology, especially Apple devices. Highlight any instances where you've used digital resources to enhance customer interactions or improve team communication.
